Deborah Tyson
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Bio
Wade Jackson
I have known Deborah for over fifteen years and worked her at Sprint and BellSouth. Deborah is a very meticulous and conscientious professional who is customer/client focused. Her commitment to getting it right is unparalleled! In both instances where we were employed at the same companies, she proved to be a dependable valuable asset. Her peers and colleagues consistently have high regards for her.
Data Warren
I worked with Deborah Tyson at three different companies – Ameritel, Prism, and Cendian. At two of the companies we worked together indirectly and at the other one directly. While working directly for Deborah, I learned a lot about leadership and how to effectively manage a team. Deborah has a talent for solving problems. She knows which questions to ask in order to help define the real problem so that the real issue is addressed. She has often worked long hours to meet requested deadlines for special projects and assignments. Her unique combination of problem-solving skills, communication skills and people skills afforded her the ability to successfully succeed in all aspects of business. In all areas, Deborah is a successful and respected manager. I give her my recommendation.
Wade Jackson
I have known Deborah for over fifteen years and worked her at Sprint and BellSouth. Deborah is a very meticulous and conscientious professional who is customer/client focused. Her commitment to getting it right is unparalleled! In both instances where we were employed at the same companies, she proved to be a dependable valuable asset. Her peers and colleagues consistently have high regards for her.
Data Warren
I worked with Deborah Tyson at three different companies – Ameritel, Prism, and Cendian. At two of the companies we worked together indirectly and at the other one directly. While working directly for Deborah, I learned a lot about leadership and how to effectively manage a team. Deborah has a talent for solving problems. She knows which questions to ask in order to help define the real problem so that the real issue is addressed. She has often worked long hours to meet requested deadlines for special projects and assignments. Her unique combination of problem-solving skills, communication skills and people skills afforded her the ability to successfully succeed in all aspects of business. In all areas, Deborah is a successful and respected manager. I give her my recommendation.
Wade Jackson
I have known Deborah for over fifteen years and worked her at Sprint and BellSouth. Deborah is a very meticulous and conscientious professional who is customer/client focused. Her commitment to getting it right is unparalleled! In both instances where we were employed at the same companies, she proved to be a dependable valuable asset. Her peers and colleagues consistently have high regards for her.
Data Warren
I worked with Deborah Tyson at three different companies – Ameritel, Prism, and Cendian. At two of the companies we worked together indirectly and at the other one directly. While working directly for Deborah, I learned a lot about leadership and how to effectively manage a team. Deborah has a talent for solving problems. She knows which questions to ask in order to help define the real problem so that the real issue is addressed. She has often worked long hours to meet requested deadlines for special projects and assignments. Her unique combination of problem-solving skills, communication skills and people skills afforded her the ability to successfully succeed in all aspects of business. In all areas, Deborah is a successful and respected manager. I give her my recommendation.
Wade Jackson
I have known Deborah for over fifteen years and worked her at Sprint and BellSouth. Deborah is a very meticulous and conscientious professional who is customer/client focused. Her commitment to getting it right is unparalleled! In both instances where we were employed at the same companies, she proved to be a dependable valuable asset. Her peers and colleagues consistently have high regards for her.
Data Warren
I worked with Deborah Tyson at three different companies – Ameritel, Prism, and Cendian. At two of the companies we worked together indirectly and at the other one directly. While working directly for Deborah, I learned a lot about leadership and how to effectively manage a team. Deborah has a talent for solving problems. She knows which questions to ask in order to help define the real problem so that the real issue is addressed. She has often worked long hours to meet requested deadlines for special projects and assignments. Her unique combination of problem-solving skills, communication skills and people skills afforded her the ability to successfully succeed in all aspects of business. In all areas, Deborah is a successful and respected manager. I give her my recommendation.
Experience
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New Beginnings
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United States
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Non-profit Organizations
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300 - 400 Employee
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Administrator
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Mar 2007 - Present
Financial and administrator of Vendors. Financial and administrator of Vendors.
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Several Companies
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Atlanta, Georgia
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Customer Service Advocate/contractor/consultant
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Jan 2013 - Present
Consultant working with contractors on Telecommunication Projects. Billing, Provisioning, Finance Consultant working with contractors on Telecommunication Projects. Billing, Provisioning, Finance
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Consultant - Business Owner
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Jan 2008 - Present
Planned, organized, and executed special events Provide supportive administrative tasks for Church and Clayton County Senior Citizens Volunteer Ward visitor to provide information to court system Planned outreach program events Designed and created Memoirs and Greeting Cards Project Management Consultant for small & large private businesses Analysis of Utility and Telecom Bills Planned, organized, and executed special events Provide supportive administrative tasks for Church and Clayton County Senior Citizens Volunteer Ward visitor to provide information to court system Planned outreach program events Designed and created Memoirs and Greeting Cards Project Management Consultant for small & large private businesses Analysis of Utility and Telecom Bills
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CEO
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1990 - 2010
Creation of Greeting cards, Saving of Memories via DVD, CD, scrapbooks. Church Bulletins, Funeral Programs, Church Programs, Sourvenir Booklets, Printing needs Creation of Greeting cards, Saving of Memories via DVD, CD, scrapbooks. Church Bulletins, Funeral Programs, Church Programs, Sourvenir Booklets, Printing needs
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Product Manager
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Apr 2006 - Dec 2008
Managed BellSouth's billing system including CIS, EUAM, TIRKS - AT&T Conversions Led marketing efforts to acquire, build and manage new products Provided support for billing systems via end-users and vendors Implemented product definitions, features and benefits Tested and implemented new releases Trained end-users on new products Liaison for Change Management Group Managed external and internal relationships, reviewed vendor requirements for Projects and presented findings to Executive Management Provided product strategy, research and development requirements, production coordination for products. Collaborated with a wide variety of functional areas such as Sales, IT and Marketing and Operations to develop and provide product definitions responsive to customer needs and market opportunities. Managed Product life cycle, defined Product definition and requirements Responsible direct and oversee account relations major product rollouts of Billing involvement with customer and vendor contracts in the product category Tracked Bug fixes and managed Vendor AMDOCS with team.
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Senior Product Manager
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Dec 2003 - Dec 2008
Surplused...looking for employment.
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Project Management/Product Manager
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Dec 2003 - Dec 2008
Accounts Receivable/PayablesTelecom BillingEcommerceCredit/Collection ManagerCustomer Service Provisioning
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Project Manager
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Dec 2003 - Apr 2006
Provided quality control through observation of call center for Service RepairTroubleshooter for customer complaints on repairsDocumented methods and procedures for new products in call centerProvided data for metric review for center using hands on collections for process improvementPerformed daily observation of call center representatives for management stats
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Project Manager
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2003 - 2005
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Customer Service Manager
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Apr 2003 - Dec 2003
tracked orders, implemented new order request Managed teams for provisioning of new services Provided worksheet to customers Assisted in development of reports for inventory Troubleshooter for customer issues and resolutions Implemented good customer service feedback Worked in Call Center to handle customer calls tracked orders, implemented new order request Managed teams for provisioning of new services Provided worksheet to customers Assisted in development of reports for inventory Troubleshooter for customer issues and resolutions Implemented good customer service feedback Worked in Call Center to handle customer calls
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Credit/Collection Manager
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Nov 2001 - Feb 2003
Managed accounts receivables Supervised 12 billing representatives Completed more than 40 projects in less than 2 years Recommended and implemented new billing system resulting in improving and collecting revenues Managed accounts receivables Supervised 12 billing representatives Completed more than 40 projects in less than 2 years Recommended and implemented new billing system resulting in improving and collecting revenues
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Billing Manager
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2002 - 2003
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Cendian Corporation
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Supervisor
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2001 - 2003
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Billing Manager
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Nov 2000 - Dec 2001
Recommended and implemented the ORACLE billing system Daily reporting Worked with engineers to develop billing parameters Managed vendors Reviewed and maintained budgets PRISM Recommended and implemented the ORACLE billing system Daily reporting Worked with engineers to develop billing parameters Managed vendors Reviewed and maintained budgets PRISM
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Data Entry Manager
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Oct 1999 - Dec 2000
Reviewed all information entered into billing system by data entry staff Verified provisioned orders, managed workflow Supervised data entry staff, i.e. reviews, promotions Reviewed all information entered into billing system by data entry staff Verified provisioned orders, managed workflow Supervised data entry staff, i.e. reviews, promotions
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Billing System Supervisor
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Dec 1997 - Oct 1999
Managed billing for all cycles of cell phone billing Verified provisioned orders and database prior to billing Worked with cell tech (Cinvent) billing software Supervised billing representatives Trained billing staff and set up billing Provided statistical data reports to Management Provided customer care support for call center, understanding of bill cycles and plans Managed billing for all cycles of cell phone billing Verified provisioned orders and database prior to billing Worked with cell tech (Cinvent) billing software Supervised billing representatives Trained billing staff and set up billing Provided statistical data reports to Management Provided customer care support for call center, understanding of bill cycles and plans
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Sr. Business Account Specialist
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Jul 1989 - Aug 1997
Call Center 24/7 DivisionCall Center Representative that handled incoming calls and provided outgoing resolutionsProvided strong and productive interaction between sales force and customerImplemented new services, i.e., switched SME 800 servicesMaintained customer base by providing and maintaining all the needs of the customerProcessed credits and debits to resolve issues and maintain excellent customer serviceReviewed new contractsTrained new team members on voice and data products
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Account Manager
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1989 - 1997
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Credit Manager
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Jan 1988 - Jan 1989
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Acct Exec, Inventory Finance, Credit Collections Manager
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Jan 1978 - Jan 1989
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Account Manager
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1978 - 1989
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Credit Manager
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Jan 1985 - Jan 1988
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Education
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Troy University
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Fayetteville State
Community
