Experience

ZFX

• United Kingdom
• Financial Services
• 200 - 300 Employee

• • Jun 2023 - Present

  Develop and execute a global training strategy aligned with organizational goals and objectives.• Lead a team of training professionals, providing guidance, mentorship, and performance management.• Collaborate with cross-functional teams to identify training needs and design learning solutions that address skill gaps and drive employee development.• Create and deliver high-quality training programs, workshops, and e-learning modules on a global scale, leveraging various formats and methodologies.• Oversee the implementation and utilization of the learning management and other training platforms to ensure effective training administration and tracking.• Establish metrics to evaluate the effectiveness and impact of training programs.• Conduct regular needs assessments and stay up to date with industry trends to continuously enhance training offerings and stay ahead of the curve.• Collaborate with trainers to ensure consistent training delivery and promote knowledge sharing across global teams.• Monitor and optimizing resources and costs while delivering high-quality training experiences.• Stay informed about emerging technologies, tools, and best practices in training and leverage them to enhance the training function.• Take on ad hoc projects, where improvement opportunities are identified through daily interactions and work with CS operations. Show less

• • Nov 2022 - Jun 2023

  Best Support Associate of Q1 Year 2023



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Jan 2022 - Oct 2022

• • Jul 2020 - Dec 2021

  Focusing on providing sustainable, quality and personalized customer experience.



Agoda

• Singapore
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2018 - Jun 2020



Spirit Shakers Sdn Bhd

• Trainee Bartender

  • Jan 2018 - Sep 2018



The Tokyo Restaurant @ Isetan The Japan Store

• Restaurant Supervisor

  • Feb 2017 - Jan 2018



SELLBYTEL Group

• Germany
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Specialist

  • Jul 2016 - Apr 2017

  Managing International inbound and outbound calls by providing the most effective and professional solution to the customer of Google Play Store from Taiwan, China and Malaysia market. Managing International inbound and outbound calls by providing the most effective and professional solution to the customer of Google Play Store from Taiwan, China and Malaysia market.



AIA

• Hong Kong
• Insurance
• 700 & Above Employee

• Life Planner

  • Nov 2015 - Nov 2016



Southern Air Freight Sdn Bhd

• Sales/Business Development Officer

  • Apr 2015 - Oct 2015

  Provide inquiries and quotations to customers, follow up and monitor on on-going shipment, create sales to the company and develop business opportunity. Provide inquiries and quotations to customers, follow up and monitor on on-going shipment, create sales to the company and develop business opportunity.



Star East PJ

• Internship/ Sales & Marketing Department

  • Jan 2014 - Mar 2014



The Music Professionals

• Kota Damansara, Malaysia.

• Part-Time Administrative

  • Jan 2013 - Mar 2013