Experience

WW

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• Wellness Coach & Wellness Guide for WW

  • Apr 2006 - Present

• Director of Learning and Development

  • Mar 2008 - Mar 2020

  • Build and foster a talented, high-performing team through networking, recruiting, hiring, and onboarding. • Engaging teams and communicating effectively to ensure the team is well informed via Zoom, and in-person trainings. • Lead a large team across multiple platforms with ongoing assessing and coaching. • Develop training manuals targeting tangible results.• Implement effective and purposeful training methods• Resolve employee relations issues and complaints, finding best solutions and outcomes. • Ensure appropriate action to enhance profitability, efficiency, member retention and satisfaction.• Build business results and achieve member retention through positive member experiences.• Create and execute a market-specific strategy to drive revenue growth and manage expenses, including labor costs. • Utilize key performance indicators to influence workshop growth and member retention, to identify and implement labor efficiencies, to ensure there is an appropriate workshop supply to match demand, and to make staffing decisions. • Action locally against overall company objectives including brand strategy, local marketing, product sales, product launches, member retention, all while making smart top and bottom-line decisions. • Translate company objectives to territory objectives and ultimately to individual team objectives and ensure all member interactions are aligned with company standards

• Wellness Coach

  • May 2006 - Mar 2020



Redrock Medical Center

• Wellness and Fitness Services
• 1 - 100 Employee

• Medical & Billing Office Manager

  • Nov 1998 - Mar 2008

  • Carry out all responsibilities of a billing department for a large multispecialty group.• Process insurance claims, take escalated patient calls, follow-up unpaid claims, post payments and charges. • Communicate proper coding and billing procedures to the doctors and office staff. • Prepare daily and month end reports. • Establish proper balance sheets for balancing end of day. • Evaluate performance to ensure that training is meeting business needs and improving performance.• Identify training needs according to necessity.