Talent Acquisition Manager

• Oct 2022 - Present

- Manage all recruitment processes: from drawing up job descriptions to the onboarding process both for Italy and Spain - Support the Talent Attraction strategies, establishing long-term relationships with best-in-class University Talents. - Guide the interview process and review and innovate methodologies - Use data-based evidence to address hiring manager expectations about the labor market and recruiting process. - Act as an HR Generalist (contracts, labor consultant relationships) - Act as a true Visualitics brand ambassador, define and execute communications to positively position and increase employment brand awareness in the market Show less

Talent Acquisition Manager

• Oct 2022 - Present

People and Culture Consultant

• Jul 2022 - Dec 2022

Recruiter & Family Tutor

• Jul 2021 - May 2022

- Managing the whole targeted recruitment of healthcare professionals - Account management - Collecting documents for drafting workers' contract - Collect, insert and update all employees' data in CRM (HubSpot) - Collaborate with the team to improve and optimize work processes - Attendance survey for payroll processing, payroll dispatch and tax payment notice (pagoPA); - Managing the whole targeted recruitment of healthcare professionals - Account management - Collecting documents for drafting workers' contract - Collect, insert and update all employees' data in CRM (HubSpot) - Collaborate with the team to improve and optimize work processes - Attendance survey for payroll processing, payroll dispatch and tax payment notice (pagoPA);

HR Generalist

• Jan 2020 - Jul 2021

Working Soc. Coop. is a company with more than 600 employees. - Managing the whole recruitment process for specialized workers and administration profiles in three main sectors: food and beverage, cultural heritage and multiutility - Emplyees management: onboarding, hiring communication, contract extensions and termination, disciplinary disputes - Collect, insert and update all employees data in CMR (Zucchetti) Working Soc. Coop. is a company with more than 600 employees. - Managing the whole recruitment process for specialized workers and administration profiles in three main sectors: food and beverage, cultural heritage and multiutility - Emplyees management: onboarding, hiring communication, contract extensions and termination, disciplinary disputes - Collect, insert and update all employees data in CMR (Zucchetti)

Team manager

• Jul 2019 - Dec 2019

- Managing, training and supervising a team of 20 DAZN agents for Italian market - KPI and NPS analysis. Creation of personalized and SMART action plans to improve the results of each agent - Weekly business review with the client (DANZ) - Communicate, improve and optimize the agent's workflow to reach the best Customer Satisfaction - Managing team scheduling, vacation, leaves - Working in English, Spanish, Italian and Portuguese

Assistant Manager

• Dec 2018 - Jun 2019

Assistant Manager for Spanish DAZN market: - support the team in providing the best customer service- support in the resolution of the most difficult cases - communicate and train agents about the workflow and the product news. - support the quality and team manager in analyzing the agent's KPIs and performance

Customer Service Representative

• Aug 2018 - Nov 2018

Customer Service agent for DAZN Italian market. Using SalesForce, Jira, Zuora, Adyen in order to solve all kind of customer issues and provide the best costumer satisfaction

Quality Control Officer

• Jun 2017 - Jun 2018

Assistant QSA Manager: - administration, management and control of company practices about Safety (OHSAS 18001), Health (ISO 9001) and Environment (ISO 14001) regulations. - support for the visits of external auditors to TUV certifications - administration of car company fleet Assistant QSA Manager: - administration, management and control of company practices about Safety (OHSAS 18001), Health (ISO 9001) and Environment (ISO 14001) regulations. - support for the visits of external auditors to TUV certifications - administration of car company fleet

Receptionist

• Jun 2016 - Jun 2018

- Front and back office activities - Support BBS Staff in class organization and events planning - Answering, screening and forwarding incoming calls, email and guests - Front and back office activities - Support BBS Staff in class organization and events planning - Answering, screening and forwarding incoming calls, email and guests

Tirocinio curriculare

• Jan 2016 - Mar 2016

I was a marketing assistant. I was a marketing assistant.