Deborah Osemeke
Fraud Analyst at Grey (YC W22)- Claim this Profile
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Bio
Credentials
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Delivering a world-class customer support experience
IntercomMay, 2022- Sep, 2024
Experience
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Grey (YC W22)
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United States
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Financial Services
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1 - 100 Employee
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Fraud Analyst
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Jan 2023 - Present
- Monitoring and analyzing customers transactional data to identify unusual patterns andtrends indicative of fraudulent behavior.- Assessing the level of risk associated with various transactions, accounts, and/or users- Managing real-time transaction monitoring systems to detect and promptly prevent fraudulent transactions.- Collaboration with cross-functional teams to ensure a holistic approach to fraud prevention and management- Hosting periodic training and knowledge sharing sessions with customers support and marketing teams to strengthen their knowledge-base of fraud prevention processes.- Improving customer experience by publishing help articles and working on scripts with marketing and media teams for user guide videos.- Identifying opportunities for system enhancements and process improvements to increase workflow efficiency and strengthen the overall fraud prevention framework. Show less
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KYC Analyst
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Oct 2022 - Jan 2023
- Completed KYC onboarding for new and existing customers by reviewing client documentation and other relevant customer information - Assessed compliance risk with customer documentation - Responded to inquiries from internal and external stakeholders within defined SLAs.- Identified, resolved or escalated as appropriate, any issue in relation to onboarding processes and fraudulent cases- Worked with fraud team in customer due diligence, investigation and other related risk Show less
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Customer Success Associate
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Feb 2022 - Sep 2022
- Onboarded new clients- Resolution and escalation of clients queries - Documentation of processes- Follow up with appropriate team for resolution of issues raised
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uLesson Education
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Nigeria
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E-Learning Providers
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1 - 100 Employee
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QA Specialist
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Jan 2020 - Feb 2022
- Quality assessment of user experience on the app - Moderation of live classes to assess students interactivity - Documentation of feedback - Escalation of queries and problems with the right team - Quality assessment of user experience on the app - Moderation of live classes to assess students interactivity - Documentation of feedback - Escalation of queries and problems with the right team
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Indorama Eleme Petrochemicals Limited
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200 - 300 Employee
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Administrative Assistant
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Jul 2019 - Dec 2019
- Worked as an assistant Process and field operator. - Involved in the management of daily administrative operations in production department. - Oversaw the activity of the staff in product-packaging unit. - Worked as an assistant Process and field operator. - Involved in the management of daily administrative operations in production department. - Oversaw the activity of the staff in product-packaging unit.
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Education
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2016 - 2021
University of Port Harcourt
Bachelor of Engineering - B.Eng, Petroleum and Gas Engineering
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