Experience

The Club at Corazon

• United States
• Events Services
• 1 - 100 Employee

• Office Manager

  • Aug 2019 - Present

  Established and implemented procedures to improve our interactions with our members, prospects and staff. Helped develop and effectively implemented a new billing system. Developed and facilataed training to effectively implement new billing system. Oversee all training and testing for understanding on the new system. Conducting hiring for all departments and created the onboarding process. Conducted training and yearly eveluations. Created and implemented the Managers handbook for all… Show more Established and implemented procedures to improve our interactions with our members, prospects and staff. Helped develop and effectively implemented a new billing system. Developed and facilataed training to effectively implement new billing system. Oversee all training and testing for understanding on the new system. Conducting hiring for all departments and created the onboarding process. Conducted training and yearly eveluations. Created and implemented the Managers handbook for all departments. Guided managers on all new processes and procedures. Planning and scheduling for all departments. Maintain web based site to add or remove workers. Created tracking for wages for each employee base upon job titles in two different systems effectively. Reviewed and pulled payroll bi-weekly. Handle vender interactions and payments Show less



Zaner-Bloser

• United States
• Education Administration Programs
• 200 - 300 Employee

• Manager Inside Sales

  • Jun 2016 - Jul 2018

  Grandview, Ohio I manage a team of inside sales professionals. The responsibilities include developing the team for direct sales to identified school districts while developing an inbound marketing approach. I take part in developing an overall strategic sales and marketing focus and objectives. This position enables me to utilize my skills to help increase our market share while working closely with my sales team.

• Customer Experience Supervisor

  • Sep 2016 - Jun 2017

  Columbus, Ohio Area Guiding inside customer experience specialists into new sales model. Creating new processes and procedures to ensure companies goals were meet. Conducted hiring, training and evaluation of staff.



Alliance Data

• United States
• Financial Services
• 700 & Above Employee

• Sr. Supervisor Call Quality

  • Mar 2015 - Aug 2016

  Westerville, Ohio Guided 20 Call Quality Specialist across two locations. Improved efficiency from 10% below goal to 20% above goal in 7 months. Created new calibration processes and procedures to ensure compliance with Federal, State laws and company standards were meet. Conducted hiring, training and evaluation of staff.



Aon Hewitt

• Sales Manager

  • Mar 2014 - Mar 2015

  Orlando, Florida Direct 15-20 BA, new to the Medicare industry. Increasing sales skill levels through behavior coaching. Recently licensed to sell life and health insurance.



LandCare LLC

• United States
• Facilities Services
• 700 & Above Employee

• Sales Manager

  • Feb 2012 - Aug 2013

  Tampa/St. Petersburg, Florida Area Implemented new startup call center for TruGreen lawn care in Tampa Fl. Executed marketing plan to increase sales. Developed new management team to deliver on KPIs. Won all Sales contest against the existing sister center in Dallas TX. Increased Sales to Call rate from 20% to 25% in 9 months. Directed 5-18 supervisors, increased skill levels through behavior coaching for effectively coaching and developing seasonal sales staff. Established QA team and defined QA policies.



Mediagistic 2011

• Center Director

  • Mar 2011 - Sep 2011

  Implemented new startup call center in advertising agency. Executed marketing plan to increase sales. Developed and delivered training also created policies and process for new center. Increased skill level through behavior coaching for effectively servicing and selling to our customers.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Account Executive Sales Supervisor

  • Jun 2009 - Feb 2011

  Sarasota, Florida Area Directed 15 diverse call center employees. Increased skill level through coaching and mentoring in techniques for effectively servicing and selling to our customers. Helped create and implement policies and procedures. Increased sales results 20% month over month.



Musicrop

• Inside Sales Manager

  • May 2007 - Dec 2007

  Directed 30 diverse call center employees across two locations. Increased skill level through coaching and mentoring in techniques for effectively selling and servicing product line of 14,000+ items. Ensured continuous improvement through performance plans, reviews, daily/weekly contests, and ongoing training. Automated customer service system and provided human resources support.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Apr 1974 - Sep 2006

  AT&T Executed program to reach top-level performance against goals. Identified obstacles barring associates from sales of premium product and delivered training. Addressed sensitive internal challenge, improving team morale/focus. Turned around team of 20 outbound callers, driving center from last place to first in sales within 90 days. Developed sales system for audits. Improved productivity three-fold, streamlining processes and maintaining associates' focus to deliver sales. Marketing… Show more Executed program to reach top-level performance against goals. Identified obstacles barring associates from sales of premium product and delivered training. Addressed sensitive internal challenge, improving team morale/focus. Turned around team of 20 outbound callers, driving center from last place to first in sales within 90 days. Developed sales system for audits. Improved productivity three-fold, streamlining processes and maintaining associates' focus to deliver sales. Marketing Manager 1985-1998 Managed Marketing plan and vendor management Sales Assistant Manager  2000 – 2002, 1992-1995 Account Executive/Outside Sales Manager  1998 – 2000, 1989-1992 Sales Specialist │1974 – 1995 Show less