Experience

RG Freeman Group

• United States
• Education Administration Programs
• 1 - 100 Employee

• Senior Account Manager

  • 2015 - Present

  •Qualify leads and advise customers on training solutions in the areas of Business Analysis, Agile Transformation, DevOps, Program/Project Management and IT Service Management. •Provide account management and support to partners/customers to ensure the timely and successful delivery of training and consulting assignments for both virtual, instructor-led and onsite engagements. •Help to identify and grow opportunities, and collaborate with sales team to ensure growth attainment. •Assist with customer support requests regarding scheduling, registrations, course alignment and instructor availability. •LMS lead administrator for partner/customer registration activity.



Oracle Corporation/Taleo (Taleo was acquired by Oracle in February 2012)

• Customer Sales Manager - Taleo Business Edition

  • 2011 - 2012

  •As the strategic contact for assigned territory, provided first line of support for customers for cloud-based, on demand talent management solutions designed to assess, acquire, develop and align customer workforce in the areas of recruiting, onboarding, learning, compensation and performance. •Strived to provide timely and accurate solutions to customer issues. •Helped to facilitate and manage both TBE and partner integrations. •Supported end user education as well as championed the acceptance of technology within client organization. •Focused on enabling customer base to ensure maximization of Taleo investment by providing product demos of the TBE TM suite. •Demonstrated strong knowledge of HCM application software solutions.



eSkill

• United States
• Human Resources Services
• 1 - 100 Employee

• Account Manager

  • 2010 - 2011

  •Assessed skills testing needs of prospective clients and provided solution selling across a wide range of verticals. •Provided account management and customer support to clients in order to build relationships, resulting in test package renewals as well as referrals. •Conducted live, interactive demos of testing application with prospective clients. •Assessed skills testing needs of prospective clients and provided solution selling across a wide range of verticals. •Provided account management and customer support to clients in order to build relationships, resulting in test package renewals as well as referrals. •Conducted live, interactive demos of testing application with prospective clients.



Boston University Corporate Education Center

• Training Consultant

  • 2002 - 2010

  Management Development and Computer Career Programs. Provided training Solutions in the areas of Business Analysis, Project Management, Six Sigma, BPM, and Business Management. •Assessed professional development needs of prospective clients to determine appropriate training solutions. Counseled clients and sold Management Development/Computer Career Programs. •Maintained high conversion rate and consistently surpassed yearly sales quota in a mature, highly competitive industry, producing annual sales volume to $1.5 million. •Generated new prospects through follow-up and relationship management, resulting in continuous referrals and sales. Lead generation by cold-calling, marketing campaigns, attendance at career fairs and industry trade shows. •Managed training accounts for corporate clients. •Interviewed, counseled, and enrolled candidates for Computer Career Program offering hands-on training in various leading-edge technologies for IT professionals and career changers. Interacted on a daily basis with directors and managers regarding course content and instruction. •Built and maintained client relationships through consistent follow-up, resulting in direct referrals and repeat sales. Top ranked training consultant for customer service/product knowledge by clients.