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Allen White

Deb quickly proved her skills when she joined the project team, as she rapidly got up to speed on the current state of the business and the needs of the stakeholders. She demonstrates a strong ability to understand unfamiliar domains and build rapport in the elicitation process. Finally, Deb is a pleasure to work with. She has a warm and outgoing personality and works through challenges with a great sense of humour.

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Credentials

  • Change Management Professional
    Prosci Canada, ULC.
    Oct, 2017
    - Sep, 2024
  • Certified Management Consultant (CMC)
    -
  • Lean Six Sigma Green Belt
    The Barrington Consulting Group

Experience

    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Associate
      • May 2014 - Present

      Deborah has provided support to several projects related to Performance Excellence Training, Lean Six Sigma Training, Asset Management, Finance & Payroll, Procurement & Stores (Purchasing & Inventory Management), and Public Transit, Training: Design & delivery of training Implementation & follow up support Solution Design & Implementation: Working with Client representatives and Software vendors, performed the following: Capture and Document Current State and Future State Business Processes Provide support to Change Management Activities Define and update Software Configuration Define and update User Role Security Gather, define and document Interface Requirements (for Financial Solutions, Credit Check, Identity Fraud Solutions, Money Laundering, GIS Solutions, and Asset Inventory Databases) Create and execute Test Plans Plan, Design and Deliver SME, UAT Tester and End User training for multiple users in multiple capacities/roles Develop and deliver on site product demonstrations Perform market and jurisdictional scans Design and creation of user materials, such as user & admin manuals, configuration settings, and quick reference guides. Implementation Support - Provide post implementation support to workers on site, including provision of user guides, quick reference materials, and capture post transition business process improvements. Provide additional supplementary training and support as required. Trouble shoot business process issues, software issues, and interface errors. Analyze issues and create fixes for common errors, either work flow or solution.

    • Switzerland
    • Industrial Automation
    • 1 - 100 Employee
    • Senior Consultant
      • May 2011 - May 2014

      Specific client engagements have included: Medavie Blue Cross ( ACP Project) and Transportation and Infrastructure Renewal (Collision Database), Halifax Regional Municipality (OEAM Project) Requirements Elicitation: Lead requirements workshops to elicit and fully understand requirements related to project-specific goals and objectives. Document as-is and to-be business processes as required; coordinate updates to existing business process documentation. Document Requirements: Define use cases and business requirements for all business processes impacted by the project; prepare UI mock ups to facilitate final designs; define and implement comprehensive test strategies including test data creation, test case documentation and coordination of resources for user acceptance testing. Perform data mapping and testing for system conversion. Prepare and deliver end user training and post implementation support and documentation; document help documentation and training materials, capture post transition business process improvements.

    • Canada
    • Information Technology & Services
    • 1 - 100 Employee
    • Business Solutions Specialist (Financial Industry)
      • Aug 2001 - May 2011

      Offering Manager and Senior Business Analyst for National Web Based Financial Solutions Gathered solution enhancements from over 100 client representatives to improve and continuously evolve functionality of Banking, CRM, Delinquency and BI solutions. Created detailed requirements, interface requirements, and end to end functionality crossing several interfaced external solutions. Created screen designs, testing scenarios, integration testing requirements. Responded to RFP's, performed sales demonstrations, designed and delivered training sessions, enhancement overviews, internal team training, created training materials, help documentation, internal enhancement reviews, pilot check lists, and facilitated final sign offs with clients. Also managed enhancement requests from over 100 clients, affecting 4 products, having 2 releases per year. Worked with clients to gather enhancement requirements, complete designs, deliver estimates, and facilitate user groups selections of product enhancements for each release.

    • Service Delivery Agent
      • 1997 - 2001

      Responsible for Business Analyst activiites, Project Management, and management of 3rd party consultants providing software solutions. Provided services to Dept of Economic Development, NSBI, and Dept of Tourism. Responsible for Business Analyst activiites, Project Management, and management of 3rd party consultants providing software solutions. Provided services to Dept of Economic Development, NSBI, and Dept of Tourism.

    • Financial Services Professional
      • 1987 - 1997

      Responsibilities included gathering and management of divisional and departmental budgets, including forecasting, reporting, and preparation of Ministerial briefing books. Provided financial administration to several government programs, such as the Mainstreet Program, which worked with community groups like the Spring Garden Road BID, and the Windsor Waterfront Development Group to improve the look and flow of the local area. Other programs managed were the payroll and grants issued under the Provincial Employment Program which employed 1000's of youth each year, and Youth Entreprenurial Skills program.

    • Travel & payroll clerk
      • 1984 - 1989

      Provided processing of casual labour payroll and travel expenses Provided processing of casual labour payroll and travel expenses

Education

  • DalTech
    TQPM, Quality and Process engineering, Database Design, Project Managment, Requirements Elicitation, HR
    1996 - 1998
  • Saint Mary's University
    Commerce & Accounting (undergrad)
    1984 - 1989

Community

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