Global Operations Manager

• Jan 2021 - Present

Senior Global Services Consultant

• Sep 2018 - Jan 2021

Global Services Consultant

• May 2015 - Sep 2018

International Assignment Consultant II

• May 2014 - May 2015

Global Assignment Coordinator

• Oct 2013 - May 2014

Manage the day to day administration of destination services and cross cultural training programs which include, but are not limited to coordination, approval and management of service deliverables; overall communication between and with assignees, client companies, colleagues and service partners; management of budget and expenses; and file and data managementAct as the single point of communication for all parties involved with program (client, assignee, spouse, DSP, trainer, manager…)Proactively identify potential challenges and resolve in a timely manner while providing expert guidance and supportProvide status reports and updates to Program Manager and senior management as Prepare and participate in department, company, and client meetingsProcess Billing/Invoicing Show less

Global Assignment Administrator

• Jul 2013 - Oct 2013

Referral Logistics Support:Act as primary point of contact for initiation requests - acknowledge initiation receipt to client, request additional information if needed, qualify informationOpen and set up cases per CAI policy as well as close cases per CAI policy- includes hard and soft copies - all documents, correspondence and authorization/initiation forms into Database and set up in OutlookAssign Coordinator to cases for designated clients, and assist Program Manager in Coordinator assignment – confirm all client program fees, and confirm provider feesAssign a Destination Services Coordinator based on received information and best matched by availability and skills/specialtiesSupport Director of Client Services by researching and setting up new Destination Service Providers, (or DSPs) to grow the CAI global networkCommunications Support:Answer phone queries and return calls to initiators and DSPs and prospective DSPsMaintain current inventory for domestic relocation kits – generate guides, compile and ship Coordinate electronic newsletter through outside vendorAdditional Responsibilities:Provide support to Senior Global Assignment Coordinators on maintaining and upgrading content of the CAI database and OutlookInternet researchRequest and compile current country/location information from new DSPsCreate weekly manager reports – export adhoc data and reformat to convert to PDFCreate special weekly reports for specific clients – export, reformat data Various types of reports created for Business Development Director – aid in presentations and supplemental materials for proposals Show less

Product Distribution Coordinator

• Aug 2011 - Jul 2013

Analyze confidential airline contracts for loading into centralized database Database management for USA, Singapore and Thailand divisional private contracts High level QC exercises to ensure accuracy of contracts loaded in to database Correctly interpret rules and restrictions, including eligibility requirements in air contracts for queries from the Point of Sale staff and Help Desk Develop strategic loading policies on a contract-by-contract basis Responsible for manual loading of air contracts for Singapore and Thailand divisions, in addition to the USA division; and QC and contract maintenance Restructured and organized reporting to maximize automation of issued commission overrides; and eliminate redundant missed commissions needing manual issue - resulting in a net revenue gain of over 100K for 2012 Research and troubleshooting; prepare reporting for daily, weekly, and monthly analysis Awarded the Volunteer trip to the Yasawa Islands, Fiji to recognize my value and contributions to the US division Show less

Department Manager

• Jul 2007 - Dec 2010

This position was held concurrent to my full time enrollment at university, I was able to successfully balance a full time work load as well as a full time course load. I am excellent at time and stress management Managed a successful $3M paint department. This includes budgeting, inventory, and scheduling of department product and staff Taught weekly clinics to engage and teach shoppers decorative techniques - color, texture, style Advanced my leadership skills by optimizing tools to coach, train, and develop associates Writing of reviews and performance evaluations for subordinates on a semi-annual basis Show less

Server

• 2006 - 2008

Fast-paced dining experience in the DFW international airport terminal Cash handling Customer service Security badge to access the terminal side of TSA checkpoints Fast-paced dining experience in the DFW international airport terminal Cash handling Customer service Security badge to access the terminal side of TSA checkpoints

Fine Dining Server

• Jan 2006 - Apr 2006

Lodge Supervisor

• Feb 2003 - Nov 2005

Three year appointment in Garmisch, Germany for the Department of Defense at a military R&R resort Liaison for new employees regarding cultural differences and to aid in ease of transition from USA to Germany Supervisor - responsible for daily operations of the Ski Lodge/Camp Ground; delivered impeccable customer service Obtained a European driver's license and access to company vehicle to expand my role as a supervisor and became a liaison between the American guests and the German community Show less