deborah duncan

Account Manager at Invision
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Contact Information
us****@****om
(386) 825-5501
Location
Milan, Lombardy, Italy, IT

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Experience

    • Germany
    • Software Development
    • 100 - 200 Employee
    • Account Manager
      • Mar 2009 - Present

    • Germany
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sales Business Administration
      • Jan 2008 - Dec 2008

    • Germany
    • Software Development
    • 700 & Above Employee
    • Sales Operation and controlling Manager
      • Jul 2000 - Dec 2007

      Sales Operation and controlling Manager • Management of international contract as Barilla, Fiat, Parmalat, Campari Etc. • Definition and implementation of management cockpit (European Project) to control Company revenues variation considering the more relevant KPI (sales area, services, etc…) • Change management in reference to new processes definition, in particular linked to the sales dept. considering the Italian requirements • Improvement of cross-business teams generating and evaluating ideas with the aim of achieving best-in-class performance levels • Daily tuning with sales network for right revision of the process • Business process re-engineering evaluating the organizational impact in the SWE region • Synergies and monthly coordination with international team • Analysis and cross examinations of sales forecast for SWE (South West Europe) • Client cluster analysis (new names, retention, etc…) Account Executive – Area Media • management of more relevant media clients (RCS, De Agostani, Manzoni & C. TV station as RAI, Mediaset ect.) • analysis of the competition • analysis of clients, marketing related actions • allocation and qualification of company offer • clients relationship administration • market analysis • actions’ support for bigger clients • cooperation activities accordingly with consultants during project activities (change management, implementation, etc.) • scouting, together with consultants and trainee, of human resources suitable to project support Show less

    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Consultant
      • Sep 1997 - Jul 2000

      Senior consultant for Customer Connections Area Activities SNAM (ENI’s Group) area utility : • market analysis national and international • client qualifications • analysis of new market customer retention • marketing process plan, sales and services for better implementation of CRM solution. Senior consultant Customer Connections Area • analysis of strategic placement of advertisement division of a primary media company and scouting of area of improvement • analysis and customization of clients • organization changing planning and assistance implementation • customer service project (organization and processes) Consultant: BPR Replanning of business process of Production Division. 1996- 1997 MGD & Associates, Via Sannio 18 – 20137 Milano External Relationship Manager: • meeting, confernences, symposia • media interferences for clients 1995 Gavin Anderson, London, UK Assistant and External Relationship Manager in area Utilities Show less

Education

  • Università di Pavia
    BA, Finance
    1988 - 1995

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