Experience

Rogers Foam Corporation

• United States
• Plastics Manufacturing
• 100 - 200 Employee

• Customer Service Representative

  • Apr 2015 - Present

  I will let you all know more when I start my new position on April 6, 2015!!! I will let you all know more when I start my new position on April 6, 2015!!!



Instrument Dynamics, Inc / Cases-Cases, Inc.

• Inside Sales / CSR 2008-2014 - Office / Operations Manager 1996-2008

  • Apr 1996 - May 2014

  Specialized in the development of customer service techniques to ensure an extremely high level of customer satisfaction and company profitability. Involved in all troubleshooting with regard to case sales and customer service. Key member of management team in two dynamic and fast paced companies. Involved in management of overall operations, including billing and collections, staff management, vendor management, finance management and customer service for key defense department contractors. Manage staff of two. *Due to Company's significant expansion, focus is on building a comprehensive, effective and efficient customer service department. *Assisted President in developing start up company, Cases-Cases including building dealer relationship, operating standards and business processing solutions. *Completed all Human Resources functions regarding employees, BCBS, all benefits and compensation. *Took over failing Connecticut region and increased sales by over 85% in first two years, with sales now exceeding $1.8M annually. *Consistently building relationships with General Dynamics, Hamilton Sundstrand, Sikorsky Aircraft, United Technologies Companies, Foster-Miller, General Dynamics Information Technologies, Electric Boat, Pratt & Whitney and Northrop Grumman and others. *Developed policy and procedure manual detailing all aspects of managing company transactions. *Evolved into point person for saving challenged business accounts, resolving customer issues and retaining accounts such as EMC2, Iris Technologies, MIT, Foster Miller and others. *Initiated proactive shipping solution resolving annual $35K shortfall and creating $40K annual surplus. *Developed proactive billing and collections policy to effectively and efficiently collect delinquent accounts resulting in meeting President’s goal of eliminating accounts delinquent for over 90 days. *Redesigned office configuration creating 2,500 square foot storage facility saving $20,000+ annually. Show less



Riverside Community Care

• United States
• Mental Health Care
• 700 & Above Employee

• Office Manager

  • Feb 1990 - Apr 1996

  Serving over 14,000 adults and children in mental healthcare, developmental disability and traumatic brain injury programs, substance abuse treatment and early childhood services. *Assisted CEO in management of over 200 full and part-time staff and five group homes throughout Eastern Middlesex region. Duties included securing grant funding; maintaining compliance standards for group homes; managed employee benefits coverage and client confidentiality initiative. *Successfully managed grant proposals for non-profit agency with an annual budget in excess of $3.5M. Utilized real estate experience to negotiate property purchases for group homes saving the agency tens of thousands of dollars. *Led office relocation on two separate occasions coordinating computer and telecom relocations and assuring special needs clients had uninterrupted care. *Member of merger team representing Eastern Middlesex Human Services participating in due-diligence activities ensuring uninterrupted care for the thousands of benefactors. Show less



Century 21 Greer's and Century 21 Sexton and Donohue

• Licensed Real Estate Salesperson

  • Feb 1982 - Feb 1990

  Century 21, Sexton & Donahue (1986 to 1990) *Consistently met sales and listing targets to drive growth. *Teamed with fellow agent to drive real estate listings by 15%. Century 21, Greers (now Century 21 Commonwealth) (1982 to 1986) *Developed reputation for seller negotiations with advice sought by fellow agents in agency. *Resolved numerous challenging sales and closing issues resulting in favorable results for clients. Century 21, Sexton & Donahue (1986 to 1990) *Consistently met sales and listing targets to drive growth. *Teamed with fellow agent to drive real estate listings by 15%. Century 21, Greers (now Century 21 Commonwealth) (1982 to 1986) *Developed reputation for seller negotiations with advice sought by fellow agents in agency. *Resolved numerous challenging sales and closing issues resulting in favorable results for clients.



Little, Brown and Company

• Book and Periodical Publishing
• 100 - 200 Employee

• Assistant Manager of Medical Subscription Division

  • Jul 1971 - Sep 1980

  Assistant Manager of Medical Subscription Division Preeminent publisher of The Lancet along with medical, psychology and academic text books for colleges and universities across the globe. *Given increased responsibility in the global subscription division. Responsibilities included invoicing, subscription services and customer service. Managed a staff of eight employees. Reported to manager of subscription services. *Developed cross-periodical advertising initiative resulting in a 40% increase in subscription sales. *Creatively averted workers compensation claims by minimizing loud sounds of early computer punch card devices resulting in increased productivity. *Recruited and trained staff to support increased subscriptions sales. Show less