Experience

Washtenaw County Health Department

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Certified Community Health Worker

  • Aug 2022 - Present



Packard Health

• Medical Practices
• 1 - 100 Employee

• Certified Community Health Worker

  • Nov 2021 - Aug 2022

  03/07/2022 - Certified Community Health Worker 03/07/2022 - Certified Community Health Worker



Washtenaw County Health Department

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Community Health Worker

  • Apr 2021 - Sep 2021

  Community Health Worker Community Health Worker



Clonlara School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Assistant Registrar

  • Dec 2019 - Dec 2020

  Enroll all U.S and international students.

• Reception/Administrative Assistant

  • Oct 2019 - Nov 2019



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Event Solutions Consultant

  • Sep 2018 - Jul 2019

  Created and cultivated relationships with hotel event managers, sales staff and customers. I initiated contact with future groups via email, phone calls to solicit their groups business. Provided quotes to event planners and show managers and did follow up bids to win business for both FedEx and the hotel. Kept in constant contact with the customer doing changes and add-ons to make event the best experience for them. Was responsible for instillation and removal of all conference/convention materials done within the hotels assigned times. Show less



nbpure

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Account Executive - New acquisition of wholesale accounts

  • Jul 2017 - Jul 2018

  Researched and established whole sale accounts with health food stores,specialty grocery, pharmacy,gyms,doctors,nutritionists. Built a familiarity with owners and buyers that enabled me to introduce more of the supplement lines to get them to purchase for their clientele. In addition I also covered the job of Customer Relations Specialist until the position was filled.

• Customer Relations Specialist

  • May 2016 - Jul 2017

  Customer Relations Specialist Nutritional Brands - Phoenix, AZ May 2016 to July 2017 I was responsible for retail (amazon & company website) and wholesale orders by phone and email. Answered questions about products. Up sold and as a result I increased retail sales. Handled issues on deliveries and returns. Filled online orders. Created a Sales/Customer Service Manual for the sales department with step by step "how to” for both wholesale and retail. Show less



The Phoenix Symphony

• United States
• Music
• 1 - 100 Employee

• Patron Services

  • Oct 2012 - May 2016

  Patron Services Manager - Oversaw all subscription and single ticket sales and seating. Hired, trained and managed box office and telemarketing staff. Resolved customer service issues daily. Generated reports for finance department. Worked with other venues doing co-produced events. Telemarketing Manager - hired, scheduled, trained staff to up-sell subscriptions. Group Sales Manager - responsible for increasing concert ticket sales by contacting retirement and assisted living homes, schools and local businesses. Surpassed sales goals to single concerts and group subscriptions by creating new business contacting potential clients and all current and past clients. Responsible for booking group amenities; pre-concert receptions, parking, special seating, dietary restrictions for luncheons and receptions. Resolved customer service issues daily through emails, phone and walk-ins. Greeted groups on night of concerts. Oversaw issues that needed addressing. Show less



Evansville Philharmonic Orchestra

• Evansville, Indiana

• Sales Manager

  • Aug 2002 - Sep 2012

  Resolved customer service issues. Hired, trained and supervised the box office,telemarketing staff and ushers. Was Instrumental in re-scaling the hall to increase subscription sales. Increased group sales and subscriptions. Collaborated with the marketing director daily. Resolved customer service issues. Hired, trained and supervised the box office,telemarketing staff and ushers. Was Instrumental in re-scaling the hall to increase subscription sales. Increased group sales and subscriptions. Collaborated with the marketing director daily.



Argosy Hotel & Casino

• Lawrenceburg, Indiana

• Guest Services Supervisor

  • 2000 - 2002

  Hired, trained, and supervised a staff of 30 hotel and casino reservations agents. Booked golf packages, extended hotel stays. Worked closely with hotel front desk and casino host staff to provide quality customer service when booking rooms and perks based on customers casino play. Hired, trained, and supervised a staff of 30 hotel and casino reservations agents. Booked golf packages, extended hotel stays. Worked closely with hotel front desk and casino host staff to provide quality customer service when booking rooms and perks based on customers casino play.



Grand Victoria Hotel & Casino

• Rising Sun, Indiana

• Casino Host/VIP Reservationist

  • 1996 - 2000

  Booked accommodations and tickets for high-ranking players at promotional events. Determined high-roller rankings and proper level of complimentary services. Ticketing Agent - Served customers in a polite and timely fashion. Promoted amenities to patrons. Booked accommodations and tickets for high-ranking players at promotional events. Determined high-roller rankings and proper level of complimentary services. Ticketing Agent - Served customers in a polite and timely fashion. Promoted amenities to patrons.