Senior Telecommunications Specialist

• Nov 2017 - Present

Senior Telecommunications Specialist

• Nov 2017 - Present

Senior Network Analyst-Network Operations

• Jul 2013 - Nov 2017

Creates Network Outage Reporting System (NORS) reports for the Federal Communication Commission (FCC) and project managed NORS reports filed with the FCC for thresholds that hit over 900,000 user minutes, 1,350 DS3 minutes or a lack of redundancy events that lasted over five (5) days. * Conducts analysis identifying root cause, direct cause and contributing factors and provides written reports that include recommendations for preventative actions. * Responsible for analysis of the event restoration process, avoidable downtime and network risk assessments * Recommends best practices to prevent outages from re-occurring * Oversees two (2) Network Operations Centers(NOCs) to ensure Notifications and InitialReports are submitted to the FCC within the required timeframes after an outage has been detected Show less

Senior Analyst - Process Improvement

• Mar 2007 - Jul 2013

Worked with TWC leadership team to identify key performance process metrics. • If metrics were not measured, worked with management to develop a measurement system.• Organized metrics for each team into a dashboard and developed the process for regular reporting.• Established process improvements and sustainment targets for metrics for both internal and external customers.• Worked with team leads to successfully develop and execute process improvement projects/plans.

Senior Analyst - Service Assurance

• May 2010 - Jun 2013

Determined root cause analysis of critical, high or TWC executive requests of network events that impacted High Speed Data (HSD), Cell Tower Back Haul (CTBH), Power Systems, Video, Voice and Wi-Fi services.* Developed Event Analysis reports for executive management that included root cause, direct cause and contributing factors* Developed an executive level Restoration Analysis process for all ‘Critical’ severity outages* Presented written restoration Analysis information to upper management in a weekly meeting* Conducted analysis of event restoration process, avoidable downtime and network risk assessments * Developed recommendations for Category/Type/Item (CTI), cause category, cause codes and resolution codes to create accurate metrics that deliver results Show less

E9-1-1 Planning Engineer

• Jul 2006 - Feb 2007

Designed, developed and implemented 9-1-1 plans to ensure network protocols, technologies and network performance were designed correctly.• Identified serving Public Safety Answering Point (PSAP), 9-1-1 selective routers, created test and certification plans.• Identified unique 9-1-1 requirements, completed 9-1-1 legal documents for each county and state in TWC footprint.• Completed quarterly and annual filings as required by the Public Utility Companies (PUCs), the Federal Communication Commission (FCC) and all local 9-1-1 governments within TWC’s footprint. Show less

9-1-1 Project Manager

• Nov 2001 - Jun 2006

Worked on 9-1-1 Projects for Washington, DC; Wisconsin; Alexandra City, VA; Arlington County, VA Loudoun County, VA and Pennsylvania Emergency Management Agency (PEMA) to reduce costs and improve equipment reliability and call response time. Worked on 9-1-1 Projects for Washington, DC; Wisconsin; Alexandra City, VA; Arlington County, VA Loudoun County, VA and Pennsylvania Emergency Management Agency (PEMA) to reduce costs and improve equipment reliability and call response time.