Sr Assoc Production Planner

• Jan 2023 - Present

Quality Assurance Technician

• Jun 2020 - Present

Engineering Technician

• Jun 2017 - Present

- Assist engineers as they create, modify, and test products and processes. - Inspect products and processes for flaws and identify areas of improvement. - Conduct tests and collect data. - Utilize computer-aided design and drafting equipment during design phase. - Collaborate with electrical engineers and other personnel to identify, define, and solve developmental problems. - Analyze and interpret test information to resolve design-related problems.

Quality Assurance

• Nov 2015 - Jul 2017

Adminstrative Relationship Manager

• Oct 2012 - Jun 2015

Was support for all positions throughout the company, the President, Project Management, Procurement, Sales, Lighting Design, Marketing, and the Warehouse staff. Answered phones, directed calls, responded to emails and messages, assisted with lighting design using Excel, created proposals/contracts with cut sheets using Word, ordered material/received material/maintained inventory using Khameleon, scheduled installs, invoicing/AP, rebate administration to the specific utility companies… Show more Was support for all positions throughout the company, the President, Project Management, Procurement, Sales, Lighting Design, Marketing, and the Warehouse staff. Answered phones, directed calls, responded to emails and messages, assisted with lighting design using Excel, created proposals/contracts with cut sheets using Word, ordered material/received material/maintained inventory using Khameleon, scheduled installs, invoicing/AP, rebate administration to the specific utility companies, warranty processing,. Assisted the Marketing department with updating our Social Media pages and stepped in to help with Project Management when asked. Updated the customer database on a daily basis for the sales team. Was a member of the Safety Committee. The company was closing and my position was the first to be eliminated. Show less Was support for all positions throughout the company, the President, Project Management, Procurement, Sales, Lighting Design, Marketing, and the Warehouse staff. Answered phones, directed calls, responded to emails and messages, assisted with lighting design using Excel, created proposals/contracts with cut sheets using Word, ordered material/received material/maintained inventory using Khameleon, scheduled installs, invoicing/AP, rebate administration to the specific utility companies… Show more Was support for all positions throughout the company, the President, Project Management, Procurement, Sales, Lighting Design, Marketing, and the Warehouse staff. Answered phones, directed calls, responded to emails and messages, assisted with lighting design using Excel, created proposals/contracts with cut sheets using Word, ordered material/received material/maintained inventory using Khameleon, scheduled installs, invoicing/AP, rebate administration to the specific utility companies, warranty processing,. Assisted the Marketing department with updating our Social Media pages and stepped in to help with Project Management when asked. Updated the customer database on a daily basis for the sales team. Was a member of the Safety Committee. The company was closing and my position was the first to be eliminated. Show less

CNA/Unit Clerk

• Apr 2012 - Oct 2012

Accurately interpreted and transcribed all physician’s orders and medications along with all related treatments, preps, nomograms, and protocols. Provided extraordinary customer service to all patients and families at all times. Managed all simultaneous communications that were transmitted and intercepted, managed telephone and fax inquiries for physicians, staff, patients and families. Maintained confidentiality and appropriate utilization of patient records. Accurately interpreted and transcribed all physician’s orders and medications along with all related treatments, preps, nomograms, and protocols. Provided extraordinary customer service to all patients and families at all times. Managed all simultaneous communications that were transmitted and intercepted, managed telephone and fax inquiries for physicians, staff, patients and families. Maintained confidentiality and appropriate utilization of patient records.

Regional Sales Support Assistant

• Sep 2008 - Oct 2011

Supplied quick, efficient and courteous service to both internal and external clients. Activities included: providing product information, prepare pricing per various contracts, order entry, project coordination, problem resolution and expediting orders to shipment. Member of the First Responder Safety Team. Supplied quick, efficient and courteous service to both internal and external clients. Activities included: providing product information, prepare pricing per various contracts, order entry, project coordination, problem resolution and expediting orders to shipment. Member of the First Responder Safety Team.

Customer Service Representative

• Jan 2001 - Sep 2008

Resolved customers’ questions/issues via phone/fax/email. Gathered complete and accurate information on the nature, complexity and urgency of customer issues and accurately recorded in customer contact software. Enter orders from various distribution centers and maintained an accuracy level of 99% for 6 months to obtain Senior status. Acquired my Customer Service Certification in 2003. Resolved customers’ questions/issues via phone/fax/email. Gathered complete and accurate information on the nature, complexity and urgency of customer issues and accurately recorded in customer contact software. Enter orders from various distribution centers and maintained an accuracy level of 99% for 6 months to obtain Senior status. Acquired my Customer Service Certification in 2003.

Computer Operator

• Apr 1990 - Mar 2000