Manager of Patient Engagement

• ก.ย. 2021 - - ปัจจุบัน

Building a new diabetes patient education program in four regions of New Mexico.

Care Coordination Program Manager

• ส.ค. 2016 - ก.ย. 2021

During COVID-19 Pandemic: Hot Zone Commander at drive through COVID testing clinics around NM. Train clinical staff on maintaining a safe hot zone, managing PPE, and nasopharyngeal swabbing. COVID vaccine administration.Researching, developing, documenting, training and managing new care management programs for the largest New Mexico FQHC. Implementing first state-wide Delegated Care Coordination program, partnering with Medicaid MCOs.

Case Manager--Dual Medicare/Medicaid

• ส.ค. 2015 - ส.ค. 2016

Managed a cohort of Special Needs Plan patients, assessing, planning, intervening, and evaluating to improve the patient experience, healthcare quality, and decrease cost of care. Completed HRAs, CNAs, and comprehensive care plans. Performed home assessments. Managed a cohort of Special Needs Plan patients, assessing, planning, intervening, and evaluating to improve the patient experience, healthcare quality, and decrease cost of care. Completed HRAs, CNAs, and comprehensive care plans. Performed home assessments.

Director, Enterprise Learning & Development

• 2014 - 2014

Centralized clinical education and orientation.- Transitioned organization from primarily Instructor Led Training to self-directed e-learning. Developed new central clinical orientation program for the enterprise. Coordinated disparate enterprise processes to support new centralized L&D function.- Built team of educators including clinicians, business, sales, and technology experts.- Co-developed program and developed training for new restorative nursing initiative.

Director-Learning & Development

• มิ.ย. 2008 - 2014

Directed learning and development for clinical and sales staff and management assuring solutions aligned with enterprise and departmental objectives. Coached management team. Project managed numerous initiatives. Outstanding planning and problem solving with ability to identify issues and offer and build solutions. • Managed, co-developed and delivered training on healthcare reform / Affordable Care Act / Triple Aim and bundled payment initiatives for intake and sales staff. Co-developed Transitional Care Coordinator role and developed and delivered training to first cohort with the goal of reducing avoidable hospital readmissions and ER use. Trained Motivational Interviewing techniques to professionals to improve patient adoption of healthy lifestyle improvements.• Introduced Project Management training that greatly improved staff and managements’ ability to manage workgroups and projects. Project managed numerous initiatives including Intake function redesign and creation of new clinical programs.• Acted as Organizational Development consultant; moderated meetings keeping teams focused and action oriented to gain consensus and direction for moving forward. Coordinated and facilitated Senior Management Team quarterly strategy sessions.• Consultant for managers, directors, and VPs on myriad process, management, and coaching issues.• Co-managed role development, training and pilot of several new positions including Business Administrator and Intake Coordinator to offset nonclinical aspects of clinical role thereby decreasing costs. • Created enterprise Learning & Development Forum bringing together staff development associates from many VNSNY departments to learn and share knowledge and resources.• Developed Customer Service training program.

Adjunct Faculty

• 2007 - 2009

Vice President, Academy for Healthcare Education

• 2000 - 2005

Administered accredited educational division ensuring all activities conformed to accrediting, federal, and other mandates leading company through successful re-accreditation. Created and directed medical speakers’ bureau. Developed and implemented educational activities for staff. Managed department staff. Administered accredited educational division ensuring all activities conformed to accrediting, federal, and other mandates leading company through successful re-accreditation. Created and directed medical speakers’ bureau. Developed and implemented educational activities for staff. Managed department staff.

Manager, Performance Support & Improvement, Medical Affairs

• 1994 - 1999

Developed & managed new department integrating procedure development, curriculum design & development, training delivery & evaluation, and auditing to support the Case Management / Medical Affairs division for 700 employees in 5 northeastern states. Identified performance and operational issues for clinical departments and created learning solutions. Managed and developed learning & development staff. Functioned as process and performance improvement consultant.Created first Case Manager introductory curriculum, accredited by the CMSA.

Director, Nursing Education

• 1987 - 1994