Case Manager

• Jan 2021 - Present

Counseling Intern

• Jun 2021 - Dec 2021

Child Advocate

• Aug 2020 - May 2021

Used active listening, attentiveness, and empathy to build a safe and supportive environment for kids.• Used creativity, playfulness, and humor to create connection for kids.• Be friendly and gentle with kids to help them adjust to the changes in their life.• Built a rapport and relationship with kids.• Provided mentoring, encouragement and instill positive values that redirected kids’ behavior to an appropriate behavior.• Provided assistance to children in completing their homework or online schoolwork.• Provided age-appropriate, structured, recreational, and programming activities to promote social, developmental, and emotional growth.• Assisted with special events such as, letter to Santa, and other events for kids.

Social Work Intern

• Jun 2020 - Jun 2021

I observed Case Manager in roles such as psychosocial and needs assessment, intakes and discharge, care plans, advocacy, determine program eligibility, enter client’s information into the database.• Performed intake/assessment and case notes on clients.• Documented clients’ information such as creating folders, sorting out clients’ record, filing and arranging them appropriately.• Co-facilitated support groups for residents.• Offered resident services activities such as back-to-school program, kids’ lunch program, received and responded to phone calls and follow-up on clients regarding back-to-school event, created spreadsheet and input clients’ information.• Assisted in community service such as drive through distribution of produce.• Assisted in house and room inspection for clients and residents.• Other duties assigned.

Campus Ambassador

• Mar 2017 - Dec 2018

Gave tours to elementary, high school and visitors at every visit to fe campus. Acted as a tour guide on TCC campus during Refugee’s visit to campus. Gave educational classes to Refugees who wish to attain a permit/driver’s license in Texas. Guided them through the process and requirements needed to study at Tarrant County College (TCC). Gave tours to elementary, high school and visitors at every visit to fe campus. Acted as a tour guide on TCC campus during Refugee’s visit to campus. Gave educational classes to Refugees who wish to attain a permit/driver’s license in Texas. Guided them through the process and requirements needed to study at Tarrant County College (TCC).

Social Work Service Learning

• Feb 2018 - Apr 2018

• Assisted the Intake Senior Manager to provide supportive services such as counseling and community referrals to provide clients with a choice of supports, and provide early intervention services to meet the physical, emotional, and spiritual needs of clients.• Monitored the Intake Senior Manager client’s appointment and schedules.• Assisted in shopping with clients at the thrift store.• Assisted Reentry Services to update client’s data information.• Assisted the Family Services Director to visit and provided assistance needed for a bereaved family and to coordinate memorial service for a bereaved client.

Customer Service Staff

• Jan 2010 - Jan 2012

Passenger Service

• Jan 2006 - Jan 2010

Departmental Secretary

• Nov 1999 - Dec 2006

Office Secretary

• Sep 1995 - Oct 1999

Departmental Secretary

• Aug 1992 - Aug 1995