Shay Green
Level 1 technician at Blue Layer- Claim this Profile
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Topline Score
Bio
Andre Barney
Shay is a brilliant and confident thinker who really understands how to get to the root of a problem. I was able to watch her for 13 weeks as we completed our Google IT Professional Certificate together, and she was always engaged, involved, and eager to learn. She even completed the course early. Shay's strongest trait, from what I observed, is her ability to remain confident at all times, and put 100% into everything she she's involved in. She even balances all of this with 2 busy cats and children! I highly recommend Shay if you want an IT role filled, and you want the role filled with best possible person.
Karla Orlanzzini
I am glad to say it a delight working with Debora for assignments, she was very hands on with projects and open with communication. Not only was she school focused, but really well with group work, 1:1 communication and problem solving! I will be missing her friendliness and willing to listen! Without hesitation I highly recommend Debora for any work setting!
Andre Barney
Shay is a brilliant and confident thinker who really understands how to get to the root of a problem. I was able to watch her for 13 weeks as we completed our Google IT Professional Certificate together, and she was always engaged, involved, and eager to learn. She even completed the course early. Shay's strongest trait, from what I observed, is her ability to remain confident at all times, and put 100% into everything she she's involved in. She even balances all of this with 2 busy cats and children! I highly recommend Shay if you want an IT role filled, and you want the role filled with best possible person.
Karla Orlanzzini
I am glad to say it a delight working with Debora for assignments, she was very hands on with projects and open with communication. Not only was she school focused, but really well with group work, 1:1 communication and problem solving! I will be missing her friendliness and willing to listen! Without hesitation I highly recommend Debora for any work setting!
Andre Barney
Shay is a brilliant and confident thinker who really understands how to get to the root of a problem. I was able to watch her for 13 weeks as we completed our Google IT Professional Certificate together, and she was always engaged, involved, and eager to learn. She even completed the course early. Shay's strongest trait, from what I observed, is her ability to remain confident at all times, and put 100% into everything she she's involved in. She even balances all of this with 2 busy cats and children! I highly recommend Shay if you want an IT role filled, and you want the role filled with best possible person.
Karla Orlanzzini
I am glad to say it a delight working with Debora for assignments, she was very hands on with projects and open with communication. Not only was she school focused, but really well with group work, 1:1 communication and problem solving! I will be missing her friendliness and willing to listen! Without hesitation I highly recommend Debora for any work setting!
Andre Barney
Shay is a brilliant and confident thinker who really understands how to get to the root of a problem. I was able to watch her for 13 weeks as we completed our Google IT Professional Certificate together, and she was always engaged, involved, and eager to learn. She even completed the course early. Shay's strongest trait, from what I observed, is her ability to remain confident at all times, and put 100% into everything she she's involved in. She even balances all of this with 2 busy cats and children! I highly recommend Shay if you want an IT role filled, and you want the role filled with best possible person.
Karla Orlanzzini
I am glad to say it a delight working with Debora for assignments, she was very hands on with projects and open with communication. Not only was she school focused, but really well with group work, 1:1 communication and problem solving! I will be missing her friendliness and willing to listen! Without hesitation I highly recommend Debora for any work setting!
Credentials
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Google IT Support Certificate
CourseraJan, 2023- Nov, 2024 -
Google IT Support Specialization
CourseraJan, 2023- Nov, 2024 -
IT Security: Defense against the digital dark arts
CourseraJan, 2023- Nov, 2024 -
System Administration and IT Infrastructure Services
CourseraJan, 2023- Nov, 2024 -
Operating Systems and You: Becoming a Power User
CourseraDec, 2022- Nov, 2024 -
The Bits and Bytes of Computer Networking
CourseraDec, 2022- Nov, 2024 -
Technical Support Fundamentals
CourseraNov, 2022- Nov, 2024
Experience
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Blue Layer
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United States
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Computer and Network Security
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1 - 100 Employee
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Level 1 technician
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May 2023 - Present
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Banker
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Oct 2022 - May 2023
- Utilize 2 Factor to Authenticate customers in order to assist customers in accessing account - Troubleshoot 160 customer calls daily related to resetting username/password, navigating app, etc. - Create online bank account access to enroll new customers and how to use different features - Investigate issues related to wire transfers & bank-to-bank transfers before escalating to IT department - Utilize 2 Factor to Authenticate customers in order to assist customers in accessing account - Troubleshoot 160 customer calls daily related to resetting username/password, navigating app, etc. - Create online bank account access to enroll new customers and how to use different features - Investigate issues related to wire transfers & bank-to-bank transfers before escalating to IT department
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Designers Group Salon
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Lubbock, Texas, United States
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Barber
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Nov 2011 - Nov 2022
- Provided cut and trim services for 3120 patrons per year according to client instructions - Collaborated with coworkers and led the team in order to keep to date with growing trends - Consulted customers on needs and offer recommendations, resulting in 95% satisfaction rate - Corresponded with diverse groups of patrons to build a rapport and maintain customer loyalty - Provided cut and trim services for 3120 patrons per year according to client instructions - Collaborated with coworkers and led the team in order to keep to date with growing trends - Consulted customers on needs and offer recommendations, resulting in 95% satisfaction rate - Corresponded with diverse groups of patrons to build a rapport and maintain customer loyalty
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United States Marine Corps
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United States
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Armed Forces
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700 & Above Employee
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Radio Operator
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Aug 2007 - Aug 2008
- Coordinated and maintained communications and networks using 1st gen toughbooks - Delivered radio communication logistics to fellow US Marines on highly confidential transmissions - Monitored voice communications for both land and sea over encrypted networks with a crypto key - Coordinated and maintained communications and networks using 1st gen toughbooks - Delivered radio communication logistics to fellow US Marines on highly confidential transmissions - Monitored voice communications for both land and sea over encrypted networks with a crypto key
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Education
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2022 - 2023
Coursera
Google IT Support Professional Certificate, IT Support -
2002 - 2005
Odessa High School
High School Diploma
Community
