Debora Segreti
Senior Multilingual CS Specialist and Order Management at digitalshopper.com- Claim this Profile
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Italiano Native or bilingual proficiency
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Inglese Professional working proficiency
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Spagnolo Professional working proficiency
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Francese Elementary proficiency
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Dutch Elementary proficiency
Topline Score
Bio
Credentials
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TopTaal - Taal voor beginners
TopTaalMay, 2019- Oct, 2024 -
FCE English Cambridge (level C1)
Cambridge English Language AssessmentOct, 2015- Oct, 2024
Experience
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DigitalShopper Global
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Technology, Information and Internet
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1 - 100 Employee
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Senior Multilingual CS Specialist and Order Management
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Jul 2019 - Present
Digitalshopper sells electronics goods to B2B and B2C via marketplace Amazon. Main activities and responsibilities: - answer all customers requests and follow up with them in a timely manner (mainly English, Italian, Spanish); - manage existing claims and feedback so they won't impact our metrics and performances; - Follow all the process of tracking and fulfilling sales orders to creare a positive customer experience (follow up with the the whole process that goes from when a customer places an order, to keeping track of that order until it is fulfilled, always in direct contact with the different suppliers) Show less
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Catawiki
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Netherlands
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Internet Marketplace Platforms
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500 - 600 Employee
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Customer Excellence Specialist
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Feb 2019 - Jul 2019
The main activity is to be responsible for complex and escalated cases within Customer Support and to manage different request such as feedback changes, consultations, copyright issues, legal cases. Tasks and responsibility:- Facilitating the negotiation between buyers and sellers by providing directions and finding solutions for complex and escalated cases by removing as much friction as possible. - Investigations on both sides of disputes. - Assistance and empowerment of the customer support agents in finding ways to reach mutually satisfying solutions. - Constant contribution to improve the Catawiki platform by taking part in several pilot project - Contribution to projects aimed at improving the customer support experience. - Close work and collaboration with other departments such as Legal, Auctions and Finance Show less
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Customer Support Representative
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Nov 2017 - Jun 2019
The main activity is to solve the problems that buyers and sellers have and answer their questions in a correct and timely manner, via phone or email. Task and responsibilities: - Timely and correctly dealing with questions and/or complaints from sellers and buyers, via phone and email (Zendesk) - Managing disputes and complaints and finding appropriate solutions - Pro-actively pointing out and initiating possible improvements in order to prevent questions, to optimise processes and procedures -Trustpilot review: answering to a customer becomes an opportunity to turn a complaint into our benefits and an opportunity to explain the company rules and educate other customers. Show less
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Centrogest S.p.A
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Bologna Area, Italy
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B2B Customer care in a Commercial Department
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May 2017 - Oct 2017
Main activities: manage contacts with acquired and potential customers in Italy and abroad; preparation of customized products and services with the support of the technical office; interface with all levels of personnel and clients of different backgrounds, answer detailed questions and route calls to appropriate representatives; interface with distributors to resolve issues raised by customers and stores; use of the the Crm (Tustena) especially through ticket management, web mailing and information services; Show less
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Cooperativa sociale La Locomotiva
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Formigine, Modena
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Internship: Educator
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Oct 2016 - May 2017
Main Activities: supporting and following abandoned minors, or temporarily removed from their family, in their process of growing with individualized educational interventions, either at school or at home. Main Activities: supporting and following abandoned minors, or temporarily removed from their family, in their process of growing with individualized educational interventions, either at school or at home.
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Caaf CGIL
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Political Organizations
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200 - 300 Employee
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Fiscal/Tax operator
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Apr 2016 - Jul 2016
Compilation of annual tax declarations: Model 730, Unique model for physical persons and IMU. Other tasks: office closing function, daily billing check and paper storage. Compilation of annual tax declarations: Model 730, Unique model for physical persons and IMU. Other tasks: office closing function, daily billing check and paper storage.
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Woodham Walter Primary School
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Maldon (Regno Unito)
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Volunteer
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Feb 2015 - Jul 2015
Volunteering at the Primary School. Tasks: helping with the activity of "Forest School" and supporting the children in their after-school activities. Volunteering at the Primary School. Tasks: helping with the activity of "Forest School" and supporting the children in their after-school activities.
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Family F.
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Hatfield Peverel, Essex (UK)
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Educator/AuPairing
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Jan 2015 - Jul 2015
Childminder of 6 children whose ages range from 1 to 17, with an 11 years old who had been diagnosed with autism. Childminder of 6 children whose ages range from 1 to 17, with an 11 years old who had been diagnosed with autism.
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Associazione Nuovamente
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Bologna Area, Italy
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Internship
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Jan 2014 - May 2014
Project against Early School Leaving. Main activities and responsibilities: researches in the field of early school leaving, writing of papers and documents, organization of training courses. In addition, "Law and Economy" courses were held in the first and third classes of some high schools in Bologna, Cento and Ferrara. Project against Early School Leaving. Main activities and responsibilities: researches in the field of early school leaving, writing of papers and documents, organization of training courses. In addition, "Law and Economy" courses were held in the first and third classes of some high schools in Bologna, Cento and Ferrara.
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vari locali
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Granada Area, Spain
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Promoter
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Sep 2010 - Jul 2011
Distribution of flyers and promotion of bars and clubs in Spain during the Erasmus study stay. Distribution of flyers and promotion of bars and clubs in Spain during the Erasmus study stay.
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Proloco
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Florence Area, Italy
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Congress Assistant/Hostess
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Sep 2008 - Aug 2010
Customer services in several congresses and events Customer services in several congresses and events
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Education
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2012 - 2014
Università di Bologna
Master in Social Politics and Welfare -
2016 - 2017
Training Course about Education and minors
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2016 -
Manpower Srl - Caaf Cgil Toscana, Pontassieve (Italia)
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2008 - 2012
Università degli Studi di Firenze
Bachelor's degree in Sociology
Community
