Experience

Goodwill Industries of Houston

• THRIVE Program Coordinator

  • Nov 2014 - Present

  Provide follow-along interventions to Military Veterans including; counseling, advocacy, job coaching, skill training, assessment and referral.Serve as a positive role model to participant and employer, modeling appropriate workskills, behavior and social interactionParticipate in training to improve skills in the use of structured training techniquesfor teaching job performance skills, job related skills and work behaviors.Responsible for documentation of services provided, case notes, notableoccurrence to insure compliance with federal, state, and agency regulations.



Waste Connections, Inc.

• United States
• 1 - 100 Employee

• IT Helpdesk Technician

  • Jun 2011 - Apr 2012

  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur.



Grocers Supply

• United States
• Wholesale
• 300 - 400 Employee

• IT Helpdesk Technician

  • Jul 2006 - Sep 2010

  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur.



Fiesta Mart, Inc.

• United States
• Retail
• 700 & Above Employee

• Scanning Clerk

  • Oct 2000 - Jul 2005

  Updated and maintained pricing information on computer systems Compared data entered with source documents, or re-entered data in verification format on screen to detect errors.Compiled, sorted, and verified accuracy of data to be entered.Ensured retail pricing was successfully transmitted via FTP to store computer systemsPrinted and shipped pricing tags for store useKept record of work completed. Updated and maintained pricing information on computer systems Compared data entered with source documents, or re-entered data in verification format on screen to detect errors.Compiled, sorted, and verified accuracy of data to be entered.Ensured retail pricing was successfully transmitted via FTP to store computer systemsPrinted and shipped pricing tags for store useKept record of work completed.