Experience

BenefitHub

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Implementation Specialist & Customer Care

  • Oct 2022 - Present



Movi Spa

• Italy
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Customer Technical Support

  • Mar 2020 - Oct 2022

  • Retrieved and processed customer service order accurately and in a timely manner. • Supporting customers on technical issues. • Retrieved and processed customer service order accurately and in a timely manner. • Supporting customers on technical issues.



DIGITAL-COACH.IT

• Italy
• Advertising Services
• 1 - 100 Employee

• Visual Content & UX practitioner

  • Sep 2020 - Feb 2021



BIOTRONIK

• Germany
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Service Clerk

  • Apr 2018 - Dec 2019

  • Liaised directly with customers and sales representatives to provide advice about returns, back order, stock information, credits and invoices • Worked closely with account receivable to prioritize credit note requests and corrections of Pricing/VAT issues/Invoice consolidations. • Coordinated collections with drivers/warehouses and updated on returns status. • Retrieved and processed customer service order faxes/mails/calls accurately and in a timely manner, reducing the backlog (SLA) • Elaborated reports for the team, maintained spreadsheets and analysed data for improvements whenever possible. Show less



Elster

• United States
• Utilities
• 400 - 500 Employee

• Order Management

  • Nov 2016 - Apr 2018

  •Accurately enter orders into SAP system for fulfillment within a specified timeframe from receipt. •Act as primary point of contact to accept material orders from customers via phone, fax and email. •Process customer material return requests according to standard procedures. •Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms, delivery terms and material availability. •Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, pricing, schedulers, procurement buyers and sales teams. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• TS Contract Administrator

  • Apr 2016 - Nov 2016

  •Oversees and is held accountable for the processing accurate and timely sales order management activity, order acceptance and revenue management. •Ensure timely and accurate support with quotations, amendments, order generation and invoicing of support contracts. •Assist and follow up on agreed initiatives, offer input and contribute in implementing them. •Ensure accurate and timely systems/database updating or clean-up actions, as required by the Business Control policies. •Liaise with other departments and help implement various operational changes. Show less



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Service Representative & Order Management

  • Mar 2015 - Feb 2016

  • Processing orders and entering into the system. • Answering to inquiries from customers by phone and email regarding status of orders and identifies and resolves any order related and billing issues. • Liaising with internal and external customers to ensure timely processing of orders and dispute resolution. • Credit note request (CNR) investigation checking validity, background and reason for CNR and approve / reject accordingly. • Processing orders and entering into the system. • Answering to inquiries from customers by phone and email regarding status of orders and identifies and resolves any order related and billing issues. • Liaising with internal and external customers to ensure timely processing of orders and dispute resolution. • Credit note request (CNR) investigation checking validity, background and reason for CNR and approve / reject accordingly.



Keywords Studios

• Ireland
• Computer Games
• 700 & Above Employee

• LQA Game Tester

  • Oct 2014 - Mar 2015

  • Identify, analysis, isolate, and document bugs in bug database software. • Analyze and understand customer queries in order to provide timely resolution of queries. • Cross-checking results with other team-mates. • Paying attention to every details (both cosmetic and linguistic). • Identify, analysis, isolate, and document bugs in bug database software. • Analyze and understand customer queries in order to provide timely resolution of queries. • Cross-checking results with other team-mates. • Paying attention to every details (both cosmetic and linguistic).



FIDEURO S.A.

• Accounting
• 1 - 100 Employee

• Sales and Customer Service Representative - Financial Field

  • Oct 2010 - Jun 2012

  • Selling financial loans • Responding promptly to customers enquiries by telephone, letter, and e-mail- always in a professional & efficient manner. • Dealing efficiently with questions and queries from customers. • Ability to communicate effectively with wide range of customers. • Proven aptitude for dealing with customers complaints. • Selling financial loans • Responding promptly to customers enquiries by telephone, letter, and e-mail- always in a professional & efficient manner. • Dealing efficiently with questions and queries from customers. • Ability to communicate effectively with wide range of customers. • Proven aptitude for dealing with customers complaints.