SCADA Support Specialist

• Mar 2021 - Present

Information Technology Support Specialist

• Jan 2019 - 2021

• Providing excellent level 2 support to users in a call center environment through phone calls, emails, and remotely• Maintaining quality standards and SLA consistently via Salesforce ticketing system• Troubleshooting Windows 7 and 10 and MAC Operating System issues, Router and Switch• Providing support for computer hardware and software, Microsoft/Office 365, Outlook• Assisting client for creating OS image backup using Windows and MAC OS and Cloning disk using Acronis Backup Software • Handling network-related issues including VPN, Citrix, and network connectivity • Creating user accounts, password resets, and group policy through Active Directory in Windows Server 2012/2016• Assisting clients for installing driver and software, update firmware, RAID configuration• Responding to installation, operation, and maintenance queries for DAS, NAS, SAN hard drives.• Assisting clients with data backup and creating backup plans as per the client's needs.• Preparing user technical support documentation and update troubleshooting procedures• Determining the root cause of failures and providing a preventive action plan to the customers.

Graduate Research Assistant

• Sep 2016 - Aug 2018

Renewable Energy Lab (Solar Energy System)1. Developed Different IoT Based Datalogger using ESP 8266 and ESP 32 microcontrollers.2. Developed an HTML based local Web Server. 3. Analyzed and Optimized a Solar Home System using Homer Pro.4. Designed and Simulated a MATLAB/SIMULINK model for a Solar Home System.5. Designed an Android Mobile App. for Solar Home System. 6. Analyzed Thermal Energy for a residential house for Solar Home System using BEopt.

Teaching Assistant

• Jan 2017 - Apr 2018

1. Conducted Lab Sessions for Electrical/Electronics Circuits Lab Courses.2. Graded Prelab, Lab reports, Assignments. 3. Invigilated Undergraduate Course Examinations.4. Assisted Professor for any Assigned Duties.

Sr. Officer,Engineering

• Jan 2016 - Jul 2016

1. Ensure preventive and breakdown maintenance of process machinery2. Ensure running of machines/ equipment on agreed efficiencies and ensure maximum utilization in manufacturing plant3. Participate in installation, commissioning, qualification & validation of machineries and equipments as per cGMP standard4. Ensure proper inventory of process machinery & spare parts5. Maintain engineering history file, engineering drawings, and other validation documents5. Prepare machine and facility URS, FRS, DQ, IQ, and OQ protocols and report6. Prepare and review engineering SOP, EOP, and conduct training for staffs7. Maintain proper documentation for internal and external audits

Engineering Officer

• Apr 2012 - Dec 2015

1. Ensure preventive and breakdown maintenance of process machinery2. Ensure running of machines/ equipment on agreed efficiencies and ensure maximum utilization in production unit3. Participate in installation, commissioning, qualification & validation of machinery and equipment as per cGMP standard4. Ensure proper inventory of process machinery & spare parts5. Maintain engineering history file, engineering drawings, and other validation documents5. Prepare machine and facility URS, FRS, DQ, IQ, and OQ protocols and report6. Prepare and review engineering SOP, EOP, and conduct training for staffs7. Maintain proper documentation for external and internal audits

Electrical Engineer

• May 2011 - Mar 2012

1. Construction works of 11/.4KV Substation (electrical).2. Maintenance works of 11/.4KV Substation.3. Preparing the wiring diagram and Supervising all type of electrical wiring works4. Assisting the Senior Engineer in all types of works related to drawing wiring diagram5. Assisting the Senior Engineer for the preparation of purchase list for the electrical materials.6. Analyzing the wiring diagram with the wiring work done7. Preparing tender document for all type of electrical work for a data center design