Experience

Monolith Productions (WB Games)
• United States
• Computer Games
• 100 - 200 Employee
• Associate Producer

  • Jul 2022 - Present


Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Executive Assistant

  • Sep 2019 - Jun 2022

  Served as liaison for internal and external customer requests, issues, and questions Facilitated communication between internal and external project stakeholders Responsible for putting together routine All-Hands for multiple organizations, created workback plans, tracked deadlines for content, and managed attendees and invites Managed 8 external vendors during AdminzCon 2021, ensuring speakers and content were prepared for the event Created spreadsheet templates to… Show more Served as liaison for internal and external customer requests, issues, and questions Facilitated communication between internal and external project stakeholders Responsible for putting together routine All-Hands for multiple organizations, created workback plans, tracked deadlines for content, and managed attendees and invites Managed 8 external vendors during AdminzCon 2021, ensuring speakers and content were prepared for the event Created spreadsheet templates to track team deliverables and velocity projections Prioritized tasks and incoming requests of varying urgency for multiple executives from VP to mid-level managers Collaborated on identifying and fixing bottlenecks to improve efficiency Tracked action items and ran meetings, serving as project manager for high level action items Show less



Swedish

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinic Operations Coordinator

  • Apr 2018 - Sep 2019

  Greater Seattle Area Oversaw and tracked metrics for new workflow implementations Managed department calendars, daily operations, and employee coverage Created onboarding schedules and binders for new hires Assisted in hiring process and performance reviews for employees Successfully addressed patient complaints and trained staff on improving patient experience Handled multiple concurrent requests in a timely manner while maintaining composure

• Senior Patient Services Coordinator

  • Dec 2017 - Apr 2018

  Greater Seattle Area

• Patient Services Coordinator

  • Sep 2016 - Dec 2017

  Greater Seattle Area Developed new proposals to improve the patient experience Responsible for coordinating schedules of both patients and providers Trained new hires on pediatric procedures Ensured HIPAA compliant handling of confidential patient records Promoted to a Senior PSC in December 2017

• Patient Service Representative

  • Mar 2016 - Sep 2016

  Seattle, WA Responsible for attending clinic improvement meetings and updating staff via monthly newsletter Greeted patients in a professional, positive manner to improve the patient experience Assigned projects: handling medical record requests, organizing clinic workflows, and updating the clinic on health information management



Little's Boots Company

• United States

• Administrative Assistant

  • Oct 2013 - Dec 2015

  San Antonio, Texas Area Created organizational spreadsheets to monitor key performance metrics to improve production and efficiency Monitored order process from sale to fulfillment, ensuring timely completion Built rapport through active listening and effective management of customer questions and concerns Trained new employees on small business operating procedures and managing high-profile client relationships Coordinated in-store scheduling for individual and small group appointments –… Show more Created organizational spreadsheets to monitor key performance metrics to improve production and efficiency Monitored order process from sale to fulfillment, ensuring timely completion Built rapport through active listening and effective management of customer questions and concerns Trained new employees on small business operating procedures and managing high-profile client relationships Coordinated in-store scheduling for individual and small group appointments – pre-appointment preparation allows for more efficient and effective meetings Managed social media pages (i.e. Facebook and Snapchat) Show less



Crockett High School

• United States
• Computer Games
• 1 - 100 Employee

• Student Teacher/Substitute

  • Jan 2013 - Jun 2013

  Austin, Texas Area Developed and implemented student-focused learning lesson plans Actively participated in weekly planning meetings and monthly professional development meetings Regularly analyzed and organized student data to perfect coursework approach Created a positive environment of enthusiasm and passion for learning



Old Navy

• United States
• Retail
• 700 & Above Employee

• Sales Associate Cashier

  • Nov 2007 - Dec 2012

  San Antonio, Texas Area Highly efficient cashier: relied upon during peak hours Regular positive customer feedback for maintaining cleanest store in region Recognized for outstanding customer service – Employee of the month July 2008 Consistently achieved store goals through new member enrollment