Debbie Shireman, PMP, CSM
Program Director, Digital Integration at California Emerging Technology Fund- Claim this Profile
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Topline Score
Bio
Laura Hughes
Deb Klava has that great combination of both strategic and interpersonal skills that are crucial for any organization needing the guidance of a change agent. Deb can break down complex problems into understandable steps that not only team members can follow, but also generate measurable results. Deb identifies key deliverables and work collaboratively across departments to achieve organizational goals. Having worked with Deb on several projects, I have also benefited personally from Deb continuing to go above and beyond what is expected; to assist and support, to ensure the entire organization benefits. I highly recommend Deb Klava to any company or organization that is searching for a proactive manager that is focused on achieving continuous, improved business performance.
Christina Ocampo
Debbie Klava, a strong leader and awesome mentor. I’ve had the honor of working for/with Debbie throughout my career. Her ability to lead teams with a fair and honest management style allowed myself to trust in her. She empowered the team by providing business building tools, elaborate training, remarkable opportunities and guidance, in order to be prepared for the next chapter in our careers. Debbie was focused and driven! On business goals and objectives, increasing revenue, saving money, launching new products and collaborating with other teams and partners at all different levels. Her vision and ability to utilize our strengths to meet and/or exceed department and business goals was a success. The weekly team meeting kept us informed, focused and on task. I’m proud to be a part of the California Region Field Collections Team that raised the bar, exceeded goals and lead the West Division with best practices. Debbie has shown me when you have a strong team, you can accomplish an abundance of tasks at hand and meet deadlines. Having an open mind and by stepping outside of our comfort zone was key to our success. As our environment evolved and progressed it is safe to say, Debbie is a true to the heart leader to take you to the next step.
Laura Hughes
Deb Klava has that great combination of both strategic and interpersonal skills that are crucial for any organization needing the guidance of a change agent. Deb can break down complex problems into understandable steps that not only team members can follow, but also generate measurable results. Deb identifies key deliverables and work collaboratively across departments to achieve organizational goals. Having worked with Deb on several projects, I have also benefited personally from Deb continuing to go above and beyond what is expected; to assist and support, to ensure the entire organization benefits. I highly recommend Deb Klava to any company or organization that is searching for a proactive manager that is focused on achieving continuous, improved business performance.
Christina Ocampo
Debbie Klava, a strong leader and awesome mentor. I’ve had the honor of working for/with Debbie throughout my career. Her ability to lead teams with a fair and honest management style allowed myself to trust in her. She empowered the team by providing business building tools, elaborate training, remarkable opportunities and guidance, in order to be prepared for the next chapter in our careers. Debbie was focused and driven! On business goals and objectives, increasing revenue, saving money, launching new products and collaborating with other teams and partners at all different levels. Her vision and ability to utilize our strengths to meet and/or exceed department and business goals was a success. The weekly team meeting kept us informed, focused and on task. I’m proud to be a part of the California Region Field Collections Team that raised the bar, exceeded goals and lead the West Division with best practices. Debbie has shown me when you have a strong team, you can accomplish an abundance of tasks at hand and meet deadlines. Having an open mind and by stepping outside of our comfort zone was key to our success. As our environment evolved and progressed it is safe to say, Debbie is a true to the heart leader to take you to the next step.
Laura Hughes
Deb Klava has that great combination of both strategic and interpersonal skills that are crucial for any organization needing the guidance of a change agent. Deb can break down complex problems into understandable steps that not only team members can follow, but also generate measurable results. Deb identifies key deliverables and work collaboratively across departments to achieve organizational goals. Having worked with Deb on several projects, I have also benefited personally from Deb continuing to go above and beyond what is expected; to assist and support, to ensure the entire organization benefits. I highly recommend Deb Klava to any company or organization that is searching for a proactive manager that is focused on achieving continuous, improved business performance.
Christina Ocampo
Debbie Klava, a strong leader and awesome mentor. I’ve had the honor of working for/with Debbie throughout my career. Her ability to lead teams with a fair and honest management style allowed myself to trust in her. She empowered the team by providing business building tools, elaborate training, remarkable opportunities and guidance, in order to be prepared for the next chapter in our careers. Debbie was focused and driven! On business goals and objectives, increasing revenue, saving money, launching new products and collaborating with other teams and partners at all different levels. Her vision and ability to utilize our strengths to meet and/or exceed department and business goals was a success. The weekly team meeting kept us informed, focused and on task. I’m proud to be a part of the California Region Field Collections Team that raised the bar, exceeded goals and lead the West Division with best practices. Debbie has shown me when you have a strong team, you can accomplish an abundance of tasks at hand and meet deadlines. Having an open mind and by stepping outside of our comfort zone was key to our success. As our environment evolved and progressed it is safe to say, Debbie is a true to the heart leader to take you to the next step.
Laura Hughes
Deb Klava has that great combination of both strategic and interpersonal skills that are crucial for any organization needing the guidance of a change agent. Deb can break down complex problems into understandable steps that not only team members can follow, but also generate measurable results. Deb identifies key deliverables and work collaboratively across departments to achieve organizational goals. Having worked with Deb on several projects, I have also benefited personally from Deb continuing to go above and beyond what is expected; to assist and support, to ensure the entire organization benefits. I highly recommend Deb Klava to any company or organization that is searching for a proactive manager that is focused on achieving continuous, improved business performance.
Christina Ocampo
Debbie Klava, a strong leader and awesome mentor. I’ve had the honor of working for/with Debbie throughout my career. Her ability to lead teams with a fair and honest management style allowed myself to trust in her. She empowered the team by providing business building tools, elaborate training, remarkable opportunities and guidance, in order to be prepared for the next chapter in our careers. Debbie was focused and driven! On business goals and objectives, increasing revenue, saving money, launching new products and collaborating with other teams and partners at all different levels. Her vision and ability to utilize our strengths to meet and/or exceed department and business goals was a success. The weekly team meeting kept us informed, focused and on task. I’m proud to be a part of the California Region Field Collections Team that raised the bar, exceeded goals and lead the West Division with best practices. Debbie has shown me when you have a strong team, you can accomplish an abundance of tasks at hand and meet deadlines. Having an open mind and by stepping outside of our comfort zone was key to our success. As our environment evolved and progressed it is safe to say, Debbie is a true to the heart leader to take you to the next step.
Credentials
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Project Management Professional (PMP)®
Project Management InstituteDec, 2015- Oct, 2024 -
CSM
Scrum AllianceSep, 2018- Oct, 2024 -
PMP
Project Management Institute
Experience
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California Emerging Technology Fund
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Program Director, Digital Integration
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Aug 2019 - Present
*Established and managed a new call distribution center to support low-income families with government subsidy programs, increasing productivity by 63%. Calls are distributed to Non-Profit Community Based Organizations. *Partnered with advertising agency to develop comprehensive marketing campaign to reach qualifying households throughout California, boosting ACP enrollments by 42%. *Developed KPIs and dashboard metrics to measure performance of all tactics on a real-time basis. *Collaborated with business partners "trusted messengers" throughout California to implement marketing outreach tactics to qualified households, including IOUs (PG&E, SCE, SDGE, and SCG), School Districts, and State Agencies. *Managed a team of 9 Community Based Organization Grantees for local community outreach and to support enrollments. *Implemented a self-paced digital literacy training program for consumers throughout California. * Led cross-functional teams to develop and implement strategies to build Broadband infrastructure in rural communities throughout Central California, coordinating with local officials and network builders. Show less
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Frontier Communications
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Telecommunications
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700 & Above Employee
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National Program Manager
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Apr 2016 - Aug 2019
*Led a Multi-million-dollar project in partnership with 15 external and 43 internal stakeholders to design and deliver multiple affordable internet products to bridge the digital divide. 35k customers enrolled in program in first 18 months. * Implemented interactive tools to enable Customers to submit program applications online. * Streamlined policies, processes and procedures for customer support team to review and approve customer applications in the Remedy ticketing system. Improved processing time for applicants from an average of 4 days to 20 minutes. * Led National Marketing program to develop a comprehensive plan for expansion of broadband services in rural areas throughout the country, partnering with National Engineering, Marketing, Contact centers and Product development team. Increased customer acquisitions by 12% in the first 6 months. *Responsible for regularity reporting to the CPUC Show less
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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West Division Operations Manager
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Jan 2012 - Apr 2015
*Oversaw field operations and collections support for the West Division and managed nine customer-facing contracting partners. Directed 5 senior business analysts and 12 senior customer support analysts. *Oversaw system audits in finance, procurement, field operations, and warehouse departments throughout California. * Developed and led the VIP/Escalations call center team and trained 45 system analysts throughout the West Division. * Supported the Comcast Commercial Business department with review of MDU contracts and improved on-time government service payments by 50%. * Realigned vendor territories based on performance and improved vendor performance for 8 consecutive quarters Show less
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Director of Field Operations
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Jan 2010 - Jan 2012
* Managed all operations in Northern California for a field fulfillment contracting company, with a focus on customer retention, field collections, tap audits, and field disconnect. * Led a team of 3 Regional Operations Managers, centralized dispatch department, and 70+ field fulfillment employees. * Oversaw $15M P&L, optimized profitability, and monitored revenue, expenses, and compensation schedules. Reduced operating costs by 20% and cut error rates. * Integrated GPS systems into daily operations, boosting field productivity by 23% Show less
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Area Business Operations and FP&A Manager
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Nov 2007 - Dec 2009
*Served as finance lead for the Sacramento and Stockton markets, preparing and managing the annual budget ($600M) and P&L for a 350,000-customer market.* Led a team of 8 senior business analysts supporting accounting, security, payroll, purchasing, product development, FP&A, revenue assurance, and collections.*Executed operations dashboards and system analytics to maintain oversight of operations and identify opportunities for process/program improvement.*Collaborated with technical operations leadership to support field operations staffing models, capital expenses, and tap-off reporting. Identified over $4M in additional capital savings.*Increased revenue by $1.5M through enhanced department communications and accountability metrics in the call center Show less
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Area Business Operations and FP&A Manager
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Apr 2003 - Nov 2007
• Served as finance lead for the Sacramento and Stockton markets, preparing and managing the annual budget ($600M) and P&L for a 350,000-customer market.• Led a team of 8 senior business analysts supporting accounting, security, payroll, purchasing, product development, FP&A, revenue assurance, and collections.• In partnership with the sales and marketing teams conducted revenue analysis and customer forecasting on a daily basis.• Collaborated with technical operations leadership to support field operations manpower staffing models, capital expenses, and tap-off reporting. Identified over $4M in additional capital expenditures.• Increased revenue by $1.5M through enhanced communications between departments and accountability measures for the call center. Show less
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Sr. Project Manager, International Operations
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May 2000 - Jan 2002
*Partnered with cross-functional and multi-cultural teams in the US, The Netherlands, Japan, and Australia to support the launch of broadband technology. Assisted in the development of customer support and network operations centers worldwide as well as the implementation of a Remedy Ticketing System. *Defined and implemented the server and application support model between European joint ventures and the US-based support organization. *Partnered with cross-functional and multi-cultural teams in the US, The Netherlands, Japan, and Australia to support the launch of broadband technology. Assisted in the development of customer support and network operations centers worldwide as well as the implementation of a Remedy Ticketing System. *Defined and implemented the server and application support model between European joint ventures and the US-based support organization.
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Division Product Manager
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Apr 1998 - May 2000
*Built a top-performing team of 10 senior systems analysts supporting local and enterprise-wide projects. Merged 12 local cable companies into a single CRM platform over a 2-year period. This included data migration, systems integration and standardization of organizational processes and procedures.*Collaborated with key business stakeholders, including Regulatory, Finance, Field Operations, Customer Care, and Marketing, to define standard business practices during systems acquisitions and CRM systems conversions of 43 sites (832k customers). Show less
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Division Internal Controls Auditor & Trainer
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Mar 1996 - Apr 1998
*Traveled to Business offices throughout California to conduce internal control audits*Identified control gaps in key processes and collaborated with management teams throughout the division to develop appropriate solutions. Traveled to Business offices throughout California to conduce in-person
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