Experience

Greenway Health

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Specialist/Enrollments Analyst

  • Aug 2011 - Present

  Provide technical support for PrimeSuite software, which includes Practice Management (PM), Electronic Medical Records (EMR) and ePrescribing (PrimeRx) capabilities. Provide technical support for PrimeSuite software, which includes Practice Management (PM), Electronic Medical Records (EMR) and ePrescribing (PrimeRx) capabilities.



HealthSystems

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Services Engineer

  • Jan 2011 - Jul 2011



Radiant Systems Inc.

• IT Services and IT Consulting
• 300 - 400 Employee

• Support Technician

  • Jul 2008 - Aug 2010

  •Provided technical support for specialized software systems used in the theatre management industry. •Designed, coded, and tested SQL scripts to resolve client database issues. •Performed QA Regression testing on new software builds/releases as needed. •Modified/edited Crystal Reports templates for clients as requested. •Created and edited documentation for software training manuals. •Arranged and provided software training to other support representatives as needed. •Fully documented all cases within Vantive (Peoplesoft) CRM software, including steps taken to resolve issues. Show less



PracticeWorks

• Software Technical Support Representative II

  • Jun 2004 - Jun 2008

  •Provided technical support for specialized software systems used in the orthodontic/dental industry. •Monitored help desk phone providing outstanding customer service on technical issues. •Designed, coded, and tested SQL scripts to resolve client database issues. •Authored and delivered user training at the annual Ortho Users' Meeting •Created and edited documentation for training knowledge base. •Fully documented all calls within Clientele CRM software, including steps taken to resolve issues. Show less



Thinkpath Engineering Services, Inc

• Documentation Specialist

  • Apr 2003 - Mar 2004

  Using ArborText and SGML, edited, coded and created C130 and C5 Aircraft Repair Manuals for the Technical Publications Department of Lockheed Martin Aeronautics following Department of Defense (DoD) and Military Specification (MilSpec) standards regarding order, clarity, conciseness, style, and terminology. Analyzed and evaluated input pertaining to recommended additions, deletions and modifications to C130 and legacy C5 Aircraft publication materials and drafts. Compiled, edited and prepared final text for publication; planned layout, prepared and placed graphics as appropriate. Show less



Southern Regional Education Board

• United States
• Public Policy Offices
• 100 - 200 Employee

• Administrative Assistant

  • Jun 2000 - Sep 2002

  Key accountabilities included administrative functions (activity reports, ad-hoc reports, expense reports, confidential correspondence, presentation development, and scheduling/calendar maintenance) combined with event planning and coordination (travel arrangements, conference-call scheduling, meeting planning, promotional events, and collateral-material preparations). Processed memoranda, legal correspondence, mail merges, and handouts using Microsoft Office. Supported two Directors, three on-site and six off-site employees. Designed, implemented and supported Team Services intranet site for Comprehensive School Reform (CSR) group. Show less