Experience

Irish Equine Centre

• Ireland
• Veterinary Services
• 1 - 100 Employee

• Chief Executive

  • Mar 2023 - Present



Injured Jockeys Fund

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Head Of Operations

  • Jun 2020 - Feb 2023

  Taken on to revitalise and restructure welfare team and delivery of services Strategic input and delivery of new mental well-being provision across three rehabilitation centres ED&I lead creating and cementing values into the fabric of operations Project led implementation of new IT system Grew services and delivery increasing reach and opening new service hub Integral in taking the lead in implementing frameworks and structure to work within, driving consistency and monitoring compliance across all areas of responsibility



The British Horseracing Authority

• United Kingdom
• 1 - 100 Employee

• Consultant - The Whip Project

  • Feb 2020 - Jun 2020

  Contract role looking at the use of the whip in British Horseracing Contract role looking at the use of the whip in British Horseracing



The Racing Centre, a charity supporting racing staff and community in Newmarket

• Newmarket

• Operations Director

  • May 2018 - Sep 2019

  Operational specialist focused on improving outcomes. Key achievements include: • Increased charitable income by 285% in 12 months • Increased Centre activities income by 79% in 12 months • Increased profitability by 58% in 12 months • Reduced operational costs by 19% in 12 months Operational specialist focused on improving outcomes. Key achievements include: • Increased charitable income by 285% in 12 months • Increased Centre activities income by 79% in 12 months • Increased profitability by 58% in 12 months • Reduced operational costs by 19% in 12 months



NARS, UK’s representative body for racing staff - advice/support/ representation for employment law

• Newmarket, Suffolk, United Kingdom

• Client Service Manager

  • Aug 2016 - Sep 2019

  In my past role as Client Services Manager Through increase in interaction and engagement, I built robust relationship with stakeholders on a national level. I realised comprehensive design, development, and delivery of new website and app through the management and processing of project’s activities. Oversaw national membership engagement and communication through newsletters, online platforms, focus groups, media relations, reports and documents. With the development of new, culturally diverse geographical teams, I attain significant increase in member engagement and accessibility. I recognized for recruiting, managing, and training racecourse inspectors across UK that resulted in first ever industry wide report and star rating for racecourses from staff perspective. Spearheaded overall functions of a project to design and deliver a new digital site and app. Updated all internal policies and GDPR compliance. Following are highlights of my key achievements that I attained: Addressed and solved employment law matters and queries for 6500 members across the UK. Hired, headed, and trained racecourse Inspectors across UK, enabling in securing first ever industry wide report and star rating for racecourses from staff perspective.



Enterprise Consulting UK Limited, Document Management Consultancy & Workflow specialists

• Cambridge, United Kingdom

• Director Of Operations

  • Sep 2003 - Dec 2015

  In my past role a Operations Director Responsible for submitting tenders and drafting presentations and proposals. Scanned bureau and user acceptance training across UK by overseeing performance evaluation process. I directed HR management activities, comprising all recruitment and on boarding, performance management, and TUPE negotiations. I headed sales team as well as set and tracked sales targets. Following are highlights of my key achievements that I attained: Tactfully negotiated and secured new contracts, maximised business growth through cross and up selling, conducted user acceptance training sessions, and developed strong relationships. Recognised for negotiating contracts and attaining annual renewals for new and existing clients for primary and third-party contracts. Delivered exceptional services that secured Innovative Product of Year award for a Supplier by BP Marine 2007.



Robert Walters

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Manager

  • Jan 1999 - May 2003

  Managed team to ensure results achieved. Particular focus on Call Centre recruitment specialist in Senior Management roles and running large assessment centres across the UK. Focused on innovative approach ensuring best result for clients and candidates. Managed team to ensure results achieved. Particular focus on Call Centre recruitment specialist in Senior Management roles and running large assessment centres across the UK. Focused on innovative approach ensuring best result for clients and candidates.



The Kelly Group

• Johannesburg, South Africa

• General Manager Call Centre Division

  • Oct 1993 - Dec 1998