Estate Experience Lead

• Feb 2020 - Present

Hostess

• Jul 2018 - Feb 2020

Front Desk Agent

• Jun 2015 - Jun 2017

-Greet and check in/out guests-In charge of cash drawer money-drop at the end of shift-Proficient in AutoClerk, iHotelier, and CMS-Verify reservations -Read emails using Gmail and respond to inquiries-Make and cancel reservations-Signature Worldwide trained -Provide suggestions to guests such as restaurants, shopping, local activities-Transfer calls accordingly-Communicate with team about issues and solving them together-Assist in training new employees-Maintain clean and organized work stations

Server

• Nov 2014 - Jun 2015

-Opening and closing duties-Clean and set up wine bar prior to opening such as: chilling white wines, tasting bottles in tasting list, set flatware and plates on tables-Restock and move cases of wine-Polish silverware-Count cash drawer-Make market run for chef for small items-Clean bathroom, windows, furniture-Update outdoor chalkboard sign with specials and events-Greet guests and let them know of specials-Provide food and wine suggestions-Pour wine flights off the tasting list and provide information such as aging process and tasting notes-Go over menu items with chef and learn about ingredients used and how items were made-Help with monthly inventory count

Reading Tutor

• Sep 2014 - Dec 2014

As a Reading Tutor I assess students' reading levels and work with team members to establish and conduct learning sessions with students to improve their reading abilities over the course of a 6 week assignment. As a Reading Tutor I assess students' reading levels and work with team members to establish and conduct learning sessions with students to improve their reading abilities over the course of a 6 week assignment.

Personal Nanny/ Babysitter

• Aug 2013 - Apr 2014

-Child transportation to and from school and family events-Tutoring/Mentoring for all school subjects-Good habit reinforcement through due diligence-Maintaining afternoon routine of homework and cleaning-Dinner prep -Pack lunches for the following day-Feed and walk dogs daily -Child transportation to and from school and family events-Tutoring/Mentoring for all school subjects-Good habit reinforcement through due diligence-Maintaining afternoon routine of homework and cleaning-Dinner prep -Pack lunches for the following day-Feed and walk dogs daily

Seasonal Customer Service Representative

• Dec 2013 - Mar 2014

-Bridal database management -Initial customer interaction-Customer service inquiries-Appointment scheduling and follow-up calls-Multi-call inquiry management-Register cash out/cash in verification-Closing procedures-Coordination of merchandise management and organization -Bridal database management -Initial customer interaction-Customer service inquiries-Appointment scheduling and follow-up calls-Multi-call inquiry management-Register cash out/cash in verification-Closing procedures-Coordination of merchandise management and organization

Literacy Tutor

• Aug 2012 - Jun 2013

I worked full time as a literacy tutor for AmeriCorps. Seventy percent of my work day I was in a kindergarten classroom at Liberty Elementary, helping children learn how to read. I worked independently with the students in groups and one-on-one tutoring. I implemented reading games and activities with these students. The other thirty percent of my work day I tutored for Transitional Youth Services with Santa Barbara County Education Office through AmeriCorps. I tutored one-one-one at Santa Maria High School and Righetti High School, helping at-risk adolescents with homework and literacy skills, as well as being their mentor. I genuinely enjoyed the services I provided and can honestly say there was never a dull moment in my day.

Server

• Aug 2007 - Nov 2012

-Opening and closing restaurant for the morning shift-Greeting and seating guests in a timely manner-Use Morning Matters with all guests per Holiday Inn standards-Clean and set up tables promptly -Polish silverware-Handle and prep side dishes for guests (QA)-Communicate with Food and Beverage staff and Supervisor-Answer restaurant calls and handle take-out orders, room service orders as well as delivering room service orders-Enter food orders through Micros and handle cash, debit/credit card payments-Attend monthly mandatory meetings-Check bulletin board for daily banquets and set up banquet rooms