Experience

Railbookers Group

• United States
• Travel Arrangements
• 1 - 100 Employee

• • Nov 2022 - Present

• • Jun 2022 - Nov 2022

• • Jul 2021 - Jul 2022



Ormina Tours

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Sales Manager

  • May 2017 - Jul 2021

  Ormina Tours is an Australian luxury tour operator that specialises in personally curated small group and private journeys across Europe. The company continues to move from strength to strength as it redefines small group and FIT travel, working closely with travel agents, consumers and the industry to stay ahead of trends. This role is responsible for the yearly increase of sales from the trade distribution, as well as curating specialised itineraries for the travel trade and clients: - Implement a sales plan to increase product knowledge within the travel - Create specialised itineraries based on individual travel requirements and a variety of budgets - Procure product from international partners based in Europe to ensure Product is unique and delivered to a high standard - Communicate and ensure a positive experience for travel suppliers in Europe and all customers based in Australia, NZ, UK,USA - Manage key relationships within the travel industry in Australia and travel partners in Europe - Advise on pricing trends and communicate recommendations based on monitored market analysis - Assist in marketing strategies including creating written copy for documentation, social media and website Show less



Intimo Lingerie

• Australia
• Manufacturing
• 100 - 200 Employee

• Senior Stylist

  • Jan 2011 - Dec 2014

  To increase time at home with my children I opted to start my own business within the Intimo brand. I was responsible to build my own business by securing my own clients. The longevity of this role was attributed to my focus on customer service, ensuring clients were comfortable with me entering their personal home and trusting me with all of their lingerie needs. During this role I also started pursuing a degree in Nutritional Medicine. To increase time at home with my children I opted to start my own business within the Intimo brand. I was responsible to build my own business by securing my own clients. The longevity of this role was attributed to my focus on customer service, ensuring clients were comfortable with me entering their personal home and trusting me with all of their lingerie needs. During this role I also started pursuing a degree in Nutritional Medicine.



Qantas Holidays

• • Jan 2010 - Dec 2011

  This role was responsible for the implementation and maintenance of the Qantas Holidays pricing strategy:- Monitor price movements of competitors as well as demand trends on key destinations- Monitor foreign exchange rates and ensures margins are maintained accordingly- Analyse & create wholesale prices for land only and air/land holiday packages ensuring competitiveness while maintaining margins- Analyse forward booking data and proposing pricing action based on variances as compared to budget- Manage key internal relationships with various departments to ensure the overall objectives of the business are achieved Show less

• • Jan 2005 - Dec 2009

  I was responsible for the maximisation of sales revenue on a National level. Some achievements and responsibilities included:- Managing, maintaining and building relationships with Travel Industry Chain Head Offices - Negotiation and delivery of contractual National Sales Targets- Managing an advertising and marketing budget of $800,000- Execution of specified National advertising campaigns- Communication and specified guidance to Qantas Holidays field sales staff- National Sales Conference representation with maximisation of the Qantas Holidays brand- Face to Face progress meetings with High Level Management including company CEO and CFO- Relationship manager of key stakeholders (e.g. Marketing Managers, Sales field staff) Show less

• • Jan 2004 - Dec 2005

  This role managed 4 sales support staff and was the key sales representative in stakeholder meetings and working groups. A focus of the role was the execution of the Qantas Holidays loyalty program, recognising the top 220 travel consultants selling the Qantas Holidays brand. Other key responsibilities included:- Management of an $80,000 operational budget- Setting and appraising key performance indicators for internal National Sales support staff- Management, execution and communication of working group projects within Qantas Holidays - Event management of yearly recognition functions within Australia and International destinations, comprising of 300 invitees - Key contact and advisor for Qantas Holidays industry website- Communication of working group projects and meetings to Qantas Holidays sales field staff Show less

• • Jan 2002 - Dec 2004

  Maximising sales revenue within the NSW State sales department ensuring state sales targets were met while promoting the Qantas Holidays brand to the travel industry as part of the sales field staff- Maintaining and execution of a deliverable sales call plan - Promotion of Qantas Holidays brand via face-to-face sales calls, and state sales meetings and conferences- Organisation and leadership of Qantas Holidays familiarisations within Australia and overseas- Monthly updates on progress to travel industry partners such as the Jetset Travelworld Group, Travelscene American Express, State Sales Managers and their teams- Worked in partnership with internal sales support staff Show less

• • Jan 2001 - Dec 2002

  This role supported the NSW Sales Executives as well as acting as the internal contact for NSW travel agents. Duties included:- Daily contact for travel agents requiring escalation of booking issues- Maintain and maximise NSW Sales revenue - Maintenance of travel agent databases and State incentive plans- Co-ordination of domestic and international familiarisations and State meetings and conferences- Administration duties including revenue reporting, target letters and customer relations correspondence Show less



Qantas

• Australia
• Airlines and Aviation
• 700 & Above Employee

• • Jan 1996 - Dec 2000

  Other roles included Business Development and Call Centre Advisor

• • Jan 1990 - Dec 1996

  Various travel consultant roles that included Corporate and Leisure travel