Experience

Primal Kitchen (Primal Nutrition, LLC)

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2022 - Present



Hello Bello

• United States
• Consumer Goods Rental
• 1 - 100 Employee

• Customer Support Specialist

  • 2019 - 2022

  Assist customers on Hello Bello products Provided exceptional customer service by responding through Zendesk to customer incoming calls, chats, and emails Up-sale other Hello Bello products and subscriptions to increase sales Processes customer orders using Shopify and Recharge Issue returns using Recharge, issue exchanges per established department policies and SOP procedures Work with shipping department for shipping status on open orders and priority orders Resolve shipping issues directly with FedEx - Create cases and file claims if needed Accounts Receivable Clerk Report to the VP Finance/Corporate Control - Complete projects/tasks as assigned Cash Application - Posting retail customers incoming payments to their corresponding invoices and accounts Help with Invoicing retail customers Show less



Klova

• Santa Monica, California, United States

• Customer Service Representative

  • 2017 - 2019

  Online Sleep Patch Subscription Company Provided exceptional customer service by responding through Zendesk to customer incoming calls, chats, and emails Processes customer orders using Shopify Issue returns and exchanges using Shopify and Recharge Work with shipping department for shipping status on open orders and priority orders Online Sleep Patch Subscription Company Provided exceptional customer service by responding through Zendesk to customer incoming calls, chats, and emails Processes customer orders using Shopify Issue returns and exchanges using Shopify and Recharge Work with shipping department for shipping status on open orders and priority orders



Skurka Aerospace

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Overhaul & Returns Customer Service Supervisor

  • Apr 2013 - Jul 2017

  Interface with Production Control, Purchasing, Quality, and Shipping/Receiving in an effort to expedite delivery production on time Assist the Business Manager in fostering excellent communication and teamwork, and participate in product line meetings to provide customer feedback Provide the upmost customer service through corresponding to all incoming calls, emails, faxes in a timely manner and correspond with respect to receipt of orders, prices, shipping, and clarifications of requirements Process all return and shipping paperwork of Starter Generators in order to send quotes to the customers in a timely manner Serves as a customer advocate by processing orders on Mapics system Spearhead contract reviews to ensure a thorough review of each contract is completed Quote price and delivery information to customers according to departmental policies Experience with government websites CAV and WAWF Show less



Workweartoday.com

• Owner

  • Mar 2009 - Jun 2014



National Safety Apparel

• United States
• Manufacturing
• 1 - 100 Employee

• Regional Sales Manager

  • Jan 2007 - Jan 2008



Workrite Fire

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Product Development

  • Jun 1981 - Jul 2005