Experience

Blue Care

• Australia
• Hospitals and Health Care
• 500 - 600 Employee

• Assistant in Nursing - AIN

  • Feb 2018 - Present

  Assistant in Nursing - Aged Care Assistant in Nursing - Aged Care



Virgin Australia

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Corporate Receptionist - Virgin Australia Airlines

  • Apr 2010 - Present

• Reservations Agent - Virgin Australia Airlines

  • Apr 2003 - May 2010

  . • Manage high call volume with tact and professionalism• Accurately process requests for flights- advising of allied services ; travel insurance, car hire and holiday packages • Managing escalated calls from guests resolving complaints efficiently with empathy and professionalism • Solving escalated problems for airport staff for both International & Domestic• Liaising and problem solving our Interline & Code share airlines’ call centres• Provide phone support for Travel Agents • Advise, quote and book itineraries for travel agents for special needs guests • Advise guest’s and Travel Agents of Virgin Australia’s conditions and requirements• Handle guest’s requirements in respect of cancelled and rescheduled flights• Utilise Sky Speed and Sabre Sonic Reservation Systems• Assist in back administration supporting the Reservations Centre; involving feedback, guest relations and accounts • Met or exceeded service and quality standards every review period



Queensalnd Ambulance Service

• EMS-Emergency Medical Dispatcher

  • Oct 1996 - Apr 2003

  • Receive, prioritize and action 000 calls for emergency medical assistance • Coordinate response and emergency medical resources for multi causality incidents. • Coordinate response requested for emergency medical resources for Royal Flying Doctors service, South East Queensland; Care Flight; RACQ emergency response helicopter and other interstate aero medial resources within Queensland. • Record and data entry of all information; sitreps. pertaining to the incidents and calls for request for emergency medical assistance. • Workplace trainer in AMPDS – Advanced Medical Priority Dispatch System. • Quality Assurance and assessment Officer for AMPDS trained QAS dispatchers.