Experience

Nelson & Company, LLC

• United States
• Construction
• 1 - 100 Employee

• Service Coordinator

  • Feb 2020 - Oct 2023

  Problem-solving to create and execute company policies/procedures for warranty loss prevention and cost management, and to liaise between Clients, Technicians and Management for growing company. Helped choose, create, implement and manage current Service scheduling software with continual customization and training for Technicians and Admin support. Processed extended warranty for completed projects and warranty claims/management. Payroll reporting, fleet GPS software management and… Show more Problem-solving to create and execute company policies/procedures for warranty loss prevention and cost management, and to liaise between Clients, Technicians and Management for growing company. Helped choose, create, implement and manage current Service scheduling software with continual customization and training for Technicians and Admin support. Processed extended warranty for completed projects and warranty claims/management. Payroll reporting, fleet GPS software management and reporting, client invoicing through QuickBooks, scheduling and travel arrangements for team, created and managed Zoom team meetings. Recommended the current, acting Service Manager be promoted from Technician role to assume team leadership in 2021, who quickly tripled the Service Department Technician team. Show less



Randy & Ray's LLC

• SEO Manager and Website Developer

  • Jun 2016 - Feb 2020

  Jacksonville, Florida Area Built new client database by generating $500,000+ in new sales by vastly improving SEO presence. Designed mobile-ready website with blog to increase interest and drive conversions. Provided engaging Copy Writing via Blog and Social Media posts to highlight client's industry expertise Improved business reputation with SEO strategies highlighting customer service consistence and excellence. Ensured substantial five-star customer review growth via email campaigns. Expanded industry market… Show more Built new client database by generating $500,000+ in new sales by vastly improving SEO presence. Designed mobile-ready website with blog to increase interest and drive conversions. Provided engaging Copy Writing via Blog and Social Media posts to highlight client's industry expertise Improved business reputation with SEO strategies highlighting customer service consistence and excellence. Ensured substantial five-star customer review growth via email campaigns. Expanded industry market share by instituting client as a new State Vendor through My Florida Marketplace. Enhanced website traffic and online conversions significantly via Facebook Ads and Google Analytics Show less



Fruit Cove Baptist Weekday Preschool

• VPK Compliance & Finance Manager

  • Jun 2012 - May 2016

  Jacksonville, FL Served as the liaison between VPK families and the State of Florida Early Learning Coalition for accurate VPK financials and ensuring state compliance. Managed all student tuition and registration accounts.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Proof Operator

  • Jul 2009 - Nov 2012

  Jacksonville, FL Processing deposits for North Florida region. Consistently met quotas for speed and accuracy.



Fruit Cove Baptist Weekday Preschool

• Finance Manager

  • Dec 2004 - May 2007

  Jacksonville, FL Responsible for all Preschool Student Tuition and Registration accounts



The Southern Financial Group, Inc. / Citrus Bank

• Executive Assistant

  • Mar 2000 - Aug 2002

  Jacksonville, FL Executive Assistant to Director of Retail Banking, South Financial Group, Inc. and to the President of Citrus Bank



Bank of America

• United States
• Banking
• 700 & Above Employee

• Executive Assistant

  • May 1996 - Jul 1999

  Jacksonville, FL Executive Assistant to Jacksonville Market President & North Florida Commercial Banking Executive. Responsible for Board of Directors communications and presentations. Worked closely with Executive Management team and business line managers. Researched and resolved all formal FDIC complaints as liaison between North Florida bank clients and the FDIC. In support of Market President, also served as Staff Assistant to Sheriff Nat Glover’s Blue Ribbon Committee.



CNB Bancshares, Inc.

• Executive Assistant

  • May 1989 - Mar 1996

  Evansville, IN Served as Executive Assistant to Executive Vice President and Chief Financial Officer. Assisted in preparation of Annual and Quarterly Shareholders Reports, including the SEC Forms 10-K and 10-Q. Executive Assistant to Vice President and Director of Mergers and Acquisitions and Shareholder Relations. Maintained frequent contact with federal bank examiners, corporate legal teams and top executives of acquisition candidates. Prepared highly confidential correspondence, reports and… Show more Served as Executive Assistant to Executive Vice President and Chief Financial Officer. Assisted in preparation of Annual and Quarterly Shareholders Reports, including the SEC Forms 10-K and 10-Q. Executive Assistant to Vice President and Director of Mergers and Acquisitions and Shareholder Relations. Maintained frequent contact with federal bank examiners, corporate legal teams and top executives of acquisition candidates. Prepared highly confidential correspondence, reports and applications regarding potential and pending mergers and acquisitions. Show less