Experience

Geographic Solutions, Inc.

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Lead UI Business Analyst

  • Dec 2017 - Present



North Carolina Department of Commerce

• United States
• Government Administration
• 400 - 500 Employee

• Benefit Claims Audit Supervisor

  • Jun 2012 - Present

  Coordinate and oversee hiring and training of new employees within the Monetary Revision and Benefit Payment Control departments. Establish policy changes and monitor output of workload. Provide technical support to employees and supervisors. Initiate new programs into current job duties and oversee project progression, monitor and assist throughout implementation. Serve as liaison between staff and upper management to communicate issues and/or results from current or newly implemented policies. Provide solid leadership to lower level management and staff. Show less

• EMPLOYMENT CONSULTANT I

  • Nov 2011 - Jun 2012

  Provide unemployment services to assist clients filing initial intrastate and interstate claims. Conduct interviews with customers filing claims and will enter personal data and work history information into the computer system. Provide information to customers regarding legal requirements for filing, penalties for fraudulent claims, reemployment services, and eligibility status and appeal procedures. Verify client's citizenship status or lawful alien registration status and document issues related to barriers to employment. Process or troubleshoot internet initial claims and respond to email inquiries from claimants about unemployment insurance services. Work in special programs such as TAA, WIA and F&N programs as needed.Acknowlege appeals and waivers. Acquire and verify employer payroll records. Assemble case files for appeals filed by Claimants. Compare employer versus claimant payroll records and reconcile accordingly. Adjudicate fraud and non-fraud overpayment cases using North Carolina Unemployment rules and regulations. Communicate effectively both orally and in writing with a wide range of clientele including Claimants, Employers and Fraud Investigators. Follow procedures for properly filing an appeal with the Employment Security Commission.Using Microsoft Office applications, establish and track determinations and appeals. Show less

• Administrative Assistant

  • Sep 2011 - Nov 2011

  Responsible for performing a variety of office support, program administration and technical tasks for the Employment Security Commission, Public Information Office. Provides information in-person and by telephone in response to inquires, filing records, taking photographs for agency use in on-location situations and in studio, scanning photos and documents for publication, copying and mailing audio and video tapes, cds and dvds. Filing of photographs and/or clippings/documents through the use of photographic enhancement software and pc hardware. Assists with all phases of agency events for which the PIO is responsible or lends support. Submits written copy for publication in internal news report. Show less

• Adjudicator

  • Jul 2010 - Sep 2011

  Acknowledge appeals and waivers. Maintain confidentiality of informants who request processing of audits on fraudulent claims. Request payroll information from Employers both orally and in writing. Interpret payroll information to determine continuation of appeals. Assemble legal documentation for appeal processing. Adjudicate Fraud and Non-Fraud overpayment cases citing North Carolina Unemployment Insurance Rules and Regulations. Post earnings to both sessions and Barts systems. Report time on Beacon systems. Show less



New Breed Logistics, Inc

• Lead Inventory Control Analyst

  • Apr 2007 - May 2010



Pennsylvania Department of Labor and Industry

• Unemployment Claims Examiner

  • Sep 2001 - Dec 2006