Senior Associate, Validation - Technology Quality Assurance

• Nov 2022 - Present

Validation Specialist

• Feb 2020 - Nov 2022

SUMMARY OF POSITION-Responsible for establishing and maintaining Validation standards and measures across WCG technology services organizations (Information Technology, Software Development) and ensuring such standards comply with regulatory requirements and best practice. This position is responsible for working alongside WCG leadership to achieve corporate and departmental compliance goals as well as execution of Validation projects.

Registration Account Manager

• Sep 2013 - Mar 2019

• Develop project management timelines for multiple clients• Plan, coordinate, and manage registration for conference/expositions ranging from 200-25,000 attendees• Communicate with multiple clients on a daily basis• Create and maintain registration databases• Prepare specifications for the online registration website and online and in-house client reports• Oversee the development and beta testing cycle for registration websites• Write process documents for creation, implementation, testing scenarios• Check reports regularly to ensure data integrity• Analyze data for trends and demographics• Train data entry and customer service department for events• Coordinate onsite needs for registration: counters, equipment, supplies, shipping, temporary help• Manage onsite registration: training temporary personnel, distribution of badges and registration materials• Maintain historical files for all shows including sample materials and data

Certified Massage Therapist

• Apr 2010 - May 2018

Registration Manager

• Apr 2008 - Mar 2010

• Worked with IT and client to develop conference registration processes and database for each meeting• Managed and reported on the status of multiple conference registration databases for multiple clients, both internal and external• Balanced receivables for registrations with accounting and research any discrepancies• Managed onsite registration at conferences • Managed sales of exhibit space for multiple clients • Worked with IT and client to develop conference registration processes and database for each meeting• Managed and reported on the status of multiple conference registration databases for multiple clients, both internal and external• Balanced receivables for registrations with accounting and research any discrepancies• Managed onsite registration at conferences • Managed sales of exhibit space for multiple clients

Conference Specialist and DUG Board Liaison

• Apr 1996 - Nov 2007

• Served as liaison and supported the DUG Board of Directors; including the four sub committees:o DUG Executives (Board minutes, committee engagement and support)o DUG Conference Committee (plans annual conference)o Member Relations (Bylaws, Nominations Committee)o Client Advocacy Council (Manages Client Advisory Teams; product or topic specific)• Planned and participated in three DUG Governing Board meetings each year• Supported Regional Users’ Group Conferences (RUGs); coordinated Datatel and/or DUG Board participation• Developed and monitored specific budget items for the Annual Conference and Board budget• Registrar for Annual Conference (2,500 attendees)(including development with IT; managed online and processed paper registrations; generated reports; collaborated with housing agent; printed materials; managed temporary staff for bag and packet stuffing; managed registration desk and volunteer staff while onsite)• Managed content of DUG Conference and Organizational Web sites• Ordered conference giveaways for attendees and presenters; monitored budget for all registration needs• Managed call for sessions submissions and collaborated with track teams on final selections that were posted on Web and printed conference agenda• Developed printed conference program book• Prepared and disseminated marketing and conference information to attendees and presenters • Collected and analyzed session and overall conference evaluations; developed and distributed reports