Experience

The Ability Center of Greater Toledo

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Information and Referral Manager

  • Dec 2013 - Present

  Responsible for achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing actions plans; implementing, productivity, quality and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change and managing information and referral staff and durable medical equipment by planning, assigning and directing work. Administering the performance management process.

• Planning Specialist

  • Jan 2012 - Present

  Facilitate the development of future care plans for adults with disablities.

• Community Resource Advocate

  • Jan 2012 - Present

• Planning Specialist

  • Mar 2009 - Jan 2012

  Facilitating written future care plans for adults with disabilities and their families through self-directed planning, caregiver study for efficacy of planning, developed and implemented training for partner organizations to provide future care planning services, participated in professional and community seminars as requested along with the promotion of the Center for Successful Aging.



Lutheran Housing Services

• United States
• Individual and Family Services

• Service Coordinator

  • 2002 - 2009

  Helped seniors to live independently by linking them to services and advocating for them. Helped seniors to live independently by linking them to services and advocating for them.