Experience

SnapMD

• United States
• Information Technology & Services
• 1 - 100 Employee

• Associate Systems Administrator

  • Mar 2020 - Present

  Assist in the daily operations of the SnapMD software platform and associated systems. Under direction and guidance, perform general maintenance of the platform with an eye to ensuring security of data. Monitor platform for performance and reliability, reviewing generated alerts and notices. Under guidance, conduct upgrades of development tools and platform supporting software. Assist in developing documented procedures for common tasks. (Acquired by Synzi, a Kinderhook Industries company - FEB 2021) (Acquired by VirTrial, a Kinderhook Industries company - OCT 2019) Show less



SnapMD

• United States
• Information Technology & Services
• 1 - 100 Employee

• Account Executive

  • Jan 2016 - Jul 2016

  Worked to help onboard clients by creating their accounts in the SnapMD VCM system. Wrote most of initial guides in ZenDesk helpdesk system for client support. Collaborated with the server admin to install form software for use in collecting client information for onboarding process. Worked to connect form software to the helpdesk system to create tickets on completion of form. Collected usage information from the VCM system to calculate billing. Worked to help onboard clients by creating their accounts in the SnapMD VCM system. Wrote most of initial guides in ZenDesk helpdesk system for client support. Collaborated with the server admin to install form software for use in collecting client information for onboarding process. Worked to connect form software to the helpdesk system to create tickets on completion of form. Collected usage information from the VCM system to calculate billing.



Claremont McKenna College

• United States
• Higher Education
• 400 - 500 Employee

• Web Content Manager

  • Oct 2012 - Oct 2015

  Handle all content updates on CMC website, including Faculty Profile System. Maintain and write content for website home page. Work closely with all departments on and off campus to maintain and manage their web presence. Assist in building pages based on provided design mock-ups and ideas. Act as lead contact and front-line support for all web-related inquiries. Assist faculty members with updating their personal websites on space provided by the college. Act as primary troubleshooter for web-related issues. Show less



Claremont McKenna College

• United States
• Higher Education
• 400 - 500 Employee

• Web Programmer/Analyst II

  • 2007 - 2012

  Offer general assistance to content managers, ranging from handling page edits and creations to troubleshooting issues experienced. Act as lead trainer for college website CMS and Faculty Profile System. Work closely with Public Affairs and Communications department to build out graphical designs and offer advanced HTML solutions for website content needs. Build out special website sections for festivals and other special events as needed. Assist in overhaul of and build-out of department and institute websites. Plan timeline and workflow for website section rebuilds. Assist with troubleshooting on the college BBNC CMS system. Show less

• Web Specialist

  • 2000 - 2007

  Manage entire website for Claremont McKenna College. Work closely with the Public Affairs and Communications department to develop website graphical presence and content. Create templates for use on CMC website. Create and edit graphic assets and web pages throughout site. Guide end users in the use of templates and standards for creation and maintenance of website pages. Program interfaces and forms for event registration and dynamic content using ASP Classic and SQL Server. Deploy client and trained users in the use of EMS calendaring system. Show less

• Alumni Communications Coordinator/Assistant

  • 1994 - 2000

  Designed and maintained the alumni section of the Claremont McKenna College website, creating structure within the directory on the server and reorganizing as needed. Handled the budget for the Alumni Relations Office. Assisted the CMCAA board and executive committee with the scheduling of meetings, reports and various correspondence. Designed brochures, newsletters, announcements and other mailings for events on and off campus.

• Development Assistant/Annual Funds

  • 1989 - 1994

  Worked with the Alumni Fund and the Parents Fund generating solicitation letters from data gathered in System 1032. Sorted and tallied status cards filled in at phonenite. Worked with the Claremont McKenna College Parents Club taking minutes of meetings, compiling and assembling agendas and reports. Assisted the Parents Club in their Birthday Cake Program.

• Senior Secretary, Dean of Students

  • 1988 - 1989



Harvey Mudd College

• United States
• Higher Education
• 400 - 500 Employee

• Public Relations Secretary

  • 1987 - 1988

• Admissions Secretary

  • 1986 - 1987