Debbie Hooks
Senior Consultant at Rizing HCM- Claim this Profile
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Bio
Credentials
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WorkForce Time - Reports Specialist
WorkForce SoftwareJun, 2023- Nov, 2024 -
Level 2 WorkForce Absence - Configuration Specialist
WorkForce SoftwareApr, 2023- Nov, 2024 -
Level 2 WorkForce Time - Configuration Specialist
WorkForce SoftwareApr, 2023- Nov, 2024 -
SAP Certified Application Associate - SAP HCM Cloud Employee Central
SAP SuccessFactorsJun, 2022- Nov, 2024 -
Absence Compliance Tracker – Configuration Specialist
WorkForce SoftwareMay, 2020- Nov, 2024 -
Absence Compliance Tracker – Functional Implementation
WorkForce SoftwareMay, 2020- Nov, 2024 -
Workforce Time Configuration Specialist
WorkForce SoftwareJun, 2019- Nov, 2024 -
Workforce Time - Functional Implementation
WorkForce SoftwareMar, 2019- Nov, 2024 -
Payroll Integration Analyst
BenefitfocusFeb, 2019- Nov, 2024
Experience
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Rizing HCM
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Canada
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Consultant
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Feb 2019 - Present
Functional and technical lead/consultant of Time and Benefits for clients implementing/sustaining Workforce Software, SuccessFactors Employee Central Time Management, and Benefitfocus products. Partner with clients to lead them through the entire SaaS implementation process from initial kickoff through go live and sustainment. Project tasks include discovery, requirements delivery and sign-off, configuration, partnering with other HCM products to build necessary inbound and outbound integrations, testing (multiple iterations of testing, SIT, and UAT), hypercare, client training, documentation, support, and managed services tickets. Show less
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Benefitfocus
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United States
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Software Development
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700 & Above Employee
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Senior Implementation Consultant
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Jul 2015 - Feb 2019
Payroll/HRIS Data Integration SME for System Integrators (SI) and internal associates implementing employer groups on Benefitfocus software. Respond to SI, client, and HRIS/payroll vendor inquiries regarding functionality or system issues by gathering pertinent details to properly assess and provide action plan/resolution. Ensure accurate documentation/reporting of project status. Manage project milestones, risks, and resource plans. Maintain accountability for overall quality of individual projects by quickly addressing and mitigating escalations. Support SI partners in communicating processes and procedures to clients, brokers, and HRIS/payroll vendors. Effectively manage/prioritize consultant and client issues. Identify critical/product gap issues and partner with appropriate departments to determine root cause, test proposed solutions, and deploy to Production. Support/manage approximately 20 clients at any given time. Coach SI/junior consultants on best practices for project management/technical details of the SAAS implementation life cycle. Experienced with multiple payroll and HRIS systems including SAP, ADP, Ceridian, Lawson, PeopleSoft, JD Edwards, Ultimate, WorkDay, Oracle, CloudPay, ABRA, and PayChex. Responsible for maintaining/facilitating training materials for Data Integration roles, guidelines, and certification. Create and maintain SOP, SLA, checklists, and certification credentials for all SI trainees requiring Benefitfocus Payroll certification. Provide SI's with high-level knowledge of internal terminology, basic HR practices, and industry standard benefits management concepts. Serve as Benefitfocus HCIM/Payroll architecture SME by communicating global client needs to Benefitfocus Product and Engineering teams to drive development of new functionality which will best serve client needs while increasing revenue. Actively participate in the development, testing, and deployment process of product enhancements. Show less
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Test Manager
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May 2014 - Jul 2015
Coordinate testing activities related to payroll and EDI integrations including scenario testing, UAT, and Quality Assurance. Provide consultation and guidance for clients who are implementing HRIS & Payroll vendors through the Benefitfocus Marketplace, Mercer Marketplace, and MetLife MPE platforms. Deliver strategic and tactical direction for multiple clients simultaneously while adhering to the 120 day implementation life cycle set forth by the company standard. Gather technical specifications/requirements while comparing use cases to strategize the capacity and scale of projects, sales, global resourcing and training. Develop and implement custom requirements and testing processes. Show less
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service/Tech Support Manager
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Jan 2010 - May 2014
Supervisor to a team of 11+ newly hired representatives; teaching, guiding, and providing support to increase skills and confidence as they transitioned into full job responsibilities. Coached and evaluated representatives to ensure that performance and productivity goals were met or exceeded. Collaborated with other departments in order to meet and exceed mutual goals. Provided technical support for inbound calls. Researched, tested, and wrote support and Knowledgebase materials and checklists to coincide with the launch of hardware, software, and operating system releases and for process improvements. Show less
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Ashley River Title, LLC
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Charleston, South Carolina Area
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Owner / Title Abstractor
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Oct 2000 - Apr 2010
Searched chain of title, mortgage and tax information, and Lis Pendens/judgments for real estate closings, prepared documentation for lenders, and managed closings and disbursement of loans. Marketed to secure new clients. Managed scheduling, billing, and accounts receivable/payable management. Recruited, hired, trained, and managed employees. Searched chain of title, mortgage and tax information, and Lis Pendens/judgments for real estate closings, prepared documentation for lenders, and managed closings and disbursement of loans. Marketed to secure new clients. Managed scheduling, billing, and accounts receivable/payable management. Recruited, hired, trained, and managed employees.
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Badger Law Firm, P.A.
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Charleston, South Carolina Area
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Office Manager / Real Estate Paralegal
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Apr 2008 - Jan 2010
Recruited, trained, managed and oversaw employees and the day to day operations of the office. Managed trust and operating accounts. Compiled, organized, and submitted necessary information associated with the purchase and/or refinance of real estate to lenders, insurance providers, and all professionals associated with each transaction, prepared title opinions, commitments and policies, settlement statements, disbursed loans, coordinated purchases of properties with short pay-offs, foreclosures, and/or relocation elements. Assisted with estate planning, will preparation, and power of attorney preparation. Show less
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Dorchester County School District 2
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Charleston, South Carolina Area
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Special Education Teacher
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Aug 1996 - Jun 1999
Team-taught self-contained special education students in grades 3-12. Prepared and taught daily lessons focused on functional curriculum, independent living, and job readiness skills, IEPs, functional behavior analysis plans, worked with various support agencies, managed $50,000.00 school-based enterprise, which was run by self-contained students for school-to-work experience. Administered BSAP, MAT7, and PLAN tests. Recruited, trained, and supervised teachers' assistants. Team-taught self-contained special education students in grades 3-12. Prepared and taught daily lessons focused on functional curriculum, independent living, and job readiness skills, IEPs, functional behavior analysis plans, worked with various support agencies, managed $50,000.00 school-based enterprise, which was run by self-contained students for school-to-work experience. Administered BSAP, MAT7, and PLAN tests. Recruited, trained, and supervised teachers' assistants.
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Charleston County School District
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Education Administration Programs
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700 & Above Employee
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Special Education Teacher
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Aug 1995 - Aug 1996
Taught self-contained ED class for students in grades 6-8. Prepared and taught daily lessons, IEPs, individual behavior management plans. Recruited, trained, and supervised teachers' assistants. Taught self-contained ED class for students in grades 6-8. Prepared and taught daily lessons, IEPs, individual behavior management plans. Recruited, trained, and supervised teachers' assistants.
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Education
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1988 - 1995
College of Charleston
Bachelor of Science (B.S.), Special Education and Teaching
Community
