Debbie Griggs

Client Service Consultant - Tax Team at Wells Fargo Business Payroll Services
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • American Payroll Association Fundamentals of Payroll
    American Payroll Association
    Jun, 2002
    - Oct, 2024

Experience

  • Wells Fargo Business Payroll Services
    • United States
    • 1 - 100 Employee
    • Client Service Consultant - Tax Team
      • Jun 2004 - Present

      • Resolve quarter- and year-end tax processing issues• Reconcile federal and state tax filings and payments• File Idaho tax returns and process tax payments• File New Hire Reporting for 51 locations• Transmit 401k information to vendors• Orchestrate with software developers and test product development

    • Customer Service Supervisor
      • Jun 2004 - Present

      • Interface with Wells Fargo bankers and relationship managers to resolve escalated service complaints• Coordinate the turnover of new clients from the implementation team• Oversee direct reports handled compliance training and met SLAs• Educate team members additional training and mentorship for

  • Ceridian
    • United States
    • Software Development
    • 700 & Above Employee
    • Computer Operator/Billing Tech/ Swat Team
      • Aug 1976 - Present

      • Administrate customer billing for over 1000 clients, including payables and invoicing• Convert newly acquired companies as part of the conversion of Norwest Bank payroll customers

    • Account Manager
      • Aug 1995 - Aug 2021

      • Showcase exceptional customer service at Ceridian National Quality Symposium• Process payroll and resolve issues for a customer base of over 100 clients• Resolve issues with general ledger, time off accrual, and labor distribution• Train clients on Ceridian system usage as a classroom instructor

  • Payday Of Minnesota Inc
    • United States
    • Financial Services
    • Account Manager
      • Jul 2004 - Feb 2020

      • Process payroll that included a base of over 200 clients • Assist customers with resolving complex payroll issues • Audit quarterly and annual tax returns • Improve customer knowledge on using payroll applications • Upgrade and install payroll software on behalf of customers • Approve ACH transition as backup processor Finance Department • Process payroll that included a base of over 200 clients • Assist customers with resolving complex payroll issues • Audit quarterly and annual tax returns • Improve customer knowledge on using payroll applications • Upgrade and install payroll software on behalf of customers • Approve ACH transition as backup processor Finance Department

    • Customer Service Supervisor
      • Jul 1995 - Aug 1995

      • Recruit, Cultivate and retain a team of talented payroll account managers • Resolve quarter- and year-end tax processing issues • Monitor payroll corrections and amendments to identify errors • Mentor career development for direct reports • Supervise transition of 1200 clients to Wells Fargo Business Payroll Service • Recruit, Cultivate and retain a team of talented payroll account managers • Resolve quarter- and year-end tax processing issues • Monitor payroll corrections and amendments to identify errors • Mentor career development for direct reports • Supervise transition of 1200 clients to Wells Fargo Business Payroll Service

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