Experience

Maryland Automobile Insurance Fund

• Claim Adjuster

  • Mar 2009 - Jul 2013

  *Used team approach when dealing with customers. *Committed to exceeding customer’s expectations. * Worked harmoniously with others to get a job done. *Responded positively in instructions and procedures. *Able to work well with staff, co-workers, peers, and managers. *Shared critical information with all involved in a project. *Valued working relationships and when appropriate facilitated. *Maintained high standards despite pressing deadlines. *Corrected own errors and… Show more *Used team approach when dealing with customers. *Committed to exceeding customer’s expectations. * Worked harmoniously with others to get a job done. *Responded positively in instructions and procedures. *Able to work well with staff, co-workers, peers, and managers. *Shared critical information with all involved in a project. *Valued working relationships and when appropriate facilitated. *Maintained high standards despite pressing deadlines. *Corrected own errors and produced accurate results regularly through professional work. *Wrote and spoke effectively, using conventions proper to the situation stated own opinions clearly and concisely. *Demonstrated openness and honesty. *Listen well during meetings and feedback sessions. *Explained reasoning behind own opinions. *Asked question to ensure understanding. *Exercised a professional approach with others using all appropriate tools of communication.

• First Call Express Adjuster

  • Feb 2005 - Jul 2013

  I addressed fast claims. *Investigated and formulated sound decisions. *Based decisions on facts rather than emotion. *Analyzed problems skillfully used logic to reach solutions. *Anticipated problems, sees how a problem and its solution will affect other units. *Gathered information before making decisions. *Analyzed current procedures for possible improvements. *Notified supervisor of problems in a timely manner. *Followed detailed procedures and ensured accuracy in… Show more I addressed fast claims. *Investigated and formulated sound decisions. *Based decisions on facts rather than emotion. *Analyzed problems skillfully used logic to reach solutions. *Anticipated problems, sees how a problem and its solution will affect other units. *Gathered information before making decisions. *Analyzed current procedures for possible improvements. *Notified supervisor of problems in a timely manner. *Followed detailed procedures and ensured accuracy in documentation and data. *Listen and responded effectively to customer questions. *Resolved customer problems to the customer’s satisfaction. *Respected all internal and external customers.