Experience

American Public Life Insurance (APL)

• United States
• Insurance
• 1 - 100 Employee

• Supervisor, Customer Care Center

  • Jun 2022 - Present

• Analyst, Customer Experience Coordinator

  • Feb 2020 - Jul 2022



American Public Life

• Spec, Operations Administration

  • 2009 - May 2020

  Support VP of Operations and other management/colleagues in multi-state office. Computer Coordinator - Assists with high level computer issues and equipment orders. Telephone Coordinator - Assists with telephone issues regarding equipment and requests programming changes. Provide training for new system roll-outs such Office Communicator, Windows OS changes and Lync IM/telephone system. Basic budgeting skills i.e. department expense research for increases/decreases etc. Works in ORACLE… Show more Support VP of Operations and other management/colleagues in multi-state office. Computer Coordinator - Assists with high level computer issues and equipment orders. Telephone Coordinator - Assists with telephone issues regarding equipment and requests programming changes. Provide training for new system roll-outs such Office Communicator, Windows OS changes and Lync IM/telephone system. Basic budgeting skills i.e. department expense research for increases/decreases etc. Works in ORACLE budgeting system. Lead for Activity and Communications team. Goal is to create a "like" culture for separate but same offices located in Oklahoma and Mississippi. LEAN process core team member of new file sharing structure for company as well as AFA/APL Telephone Handling (creations of new prompt structure, messages, and telephone skill structure for CMS reporting.) Show less Support VP of Operations and other management/colleagues in multi-state office. Computer Coordinator - Assists with high level computer issues and equipment orders. Telephone Coordinator - Assists with telephone issues regarding equipment and requests programming changes. Provide training for new system roll-outs such Office Communicator, Windows OS changes and Lync IM/telephone system. Basic budgeting skills i.e. department expense research for increases/decreases etc. Works in ORACLE… Show more Support VP of Operations and other management/colleagues in multi-state office. Computer Coordinator - Assists with high level computer issues and equipment orders. Telephone Coordinator - Assists with telephone issues regarding equipment and requests programming changes. Provide training for new system roll-outs such Office Communicator, Windows OS changes and Lync IM/telephone system. Basic budgeting skills i.e. department expense research for increases/decreases etc. Works in ORACLE budgeting system. Lead for Activity and Communications team. Goal is to create a "like" culture for separate but same offices located in Oklahoma and Mississippi. LEAN process core team member of new file sharing structure for company as well as AFA/APL Telephone Handling (creations of new prompt structure, messages, and telephone skill structure for CMS reporting.) Show less



American Fidelity

• Secretary III

  • 2003 - 2009



Fleming Foods

• Admin Assistant

  • Jun 1993 - Feb 1998