Experience

Australian College of Applied Professions

• Australia
• Higher Education
• 200 - 300 Employee

• Campus librarian

  • Aug 2022 - Present



Self-employed

• Library consultant

  • Sep 2020 - Present

  Currently developing a membership-based, information resource hub for community services and practitioners in the social sector, who do not have access to university or specialist library services. Membership benefits will include access to the Uniting Library's collection of professional books, print journals and DVDs; a document delivery service and a literature search service. The Uniting collection covers a wide range of family and community themes for the social sector, with an emphasis on child protection; child, adolescent and family support; foster care; couple counselling and mediation; psychology; aged and dementia care; early learning/preschool education; disability; pastoral care; and community service management. Membership options will be available to individual practitioners, students or organisations (not for profit). Service scheduled to be available in July 2023. Please contact Deb Fowler if interested in more details.



CatholicCare Sydney

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Community Builder

  • Aug 2020 - Present

  Participating in the establishment and testing of an online peer support community for Australians who are carers - The Carer's Gateway Community Forum. This forum provides a safe, anonymous space for carers to seek connection, Information, and advice from each other. This position of Community Builder entails: • Using personal experiences (under an unidentifiable name), participate in conversations in an anonymous, online space, create new threads on topics of interest to carers, respond to existing threads and assist in developing new content. • Connecting with personal networks to promote the community by word of mouth • Drawing the moderators’ attention to participant behaviour which does not meet the forum terms of use, or is indicative of the risk of harm to carers or others • Supporting and encouraging new members • Complying with policies and safeguards while engaging in conversations to ensure a safe, supportive, and anonymous online community for carers • Providing feedback on experiences with the platform, to support endeavours to ensure a robust and compliant platform is available 24/7 for carers



State library of NSW

• Content Writer

  • May 2022 - Jun 2022



Parliament of NSW

• Australia
• Political Organizations
• 500 - 600 Employee

• Research Librarian

  • Nov 2021 - Mar 2022

  Responsible for providing reference and information services to Members of Parliament, their staff and other Library clients to assist them in the performance of their duties. Tasks included:• Answering complex inquiries across a broad range of disciplines requiring high level research and evaluation of materials with a high degree of accuracy; • Assisting in staffing the virtual reference desk using the ‘Heat’ application to record, process and track enquiries.• Analysing, selecting, archiving and indexing relevant articles from major metropolitan and regional newspapers that have potential or ongoing interest to Members and other clients. • Maintaining and developing the parliamentary library Clippings Thesaurus.• Liaising with the vendor of the electronic news content in order to troubleshoot content or technical roblems, and to ensure service and quality levels are met.

• Research Librarian

  • Nov 2021 - Mar 2022

  Responsible for providing reference and information services to Members of Parliament, their staff and other Library clients to assist them in the performance of their duties. Tasks included:• Answering complex inquiries across a broad range of disciplines requiring high level research and evaluation of materials with a high degree of accuracy; • Assisting in staffing the virtual reference desk using the ‘Heat’ application to record, process and track enquiries.• Analysing, selecting, archiving and indexing relevant articles from major metropolitan and regional newspapers that have potential or ongoing interest to Members and other clients. • Maintaining and developing the parliamentary library Clippings Thesaurus.• Liaising with the vendor of the electronic news content in order to troubleshoot content or technical roblems, and to ensure service and quality levels are met.



Uniting

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Library Manager

  • Mar 2015 - Sep 2020



Uniting NSW.ACT

• Librarian (Part time)

  • 2015 - Sep 2020

  Managing a Library service for Uniting - a not-for-profit organisation that provides welfare services to disadvantaged children, young people, families, people with disabilities; plus preschools and aged care. The library collection covered the areas of child protection; couple and family counselling; early learning and education, foster care; aged care, dementia, disability, advocacy, research and social policy. The Library supported Uniting's commitment to advocacy, research and evidence-informed practice, and a culture of learning. The Library endeavoured to provide a service that was relevant, accessible, cost-effective, timely, constantly developing, and effectively promoted to staff. Duties include: • Budget management • Service management and development • Collection development to meet the information needs of the social welfare staff and research professionals. The collection included print and electronic books, print and electronic journals, databases, datasets and mapping tools • Supervision of Library technician • Provision of literature searches utilizing databases including PsycINFO, Psychological and Behavioral Sciences Collection, Informit and Proquest • Dewey cataloguing • Delivery of library orientations and information literacy sessions to staff • Provision of current awareness to staff drawing from the Library’s collection and sector-related news and resources • Promotion of library services via regular newsletters, meetings and intranet presence • Development of a social knowledge management platform [Inmagic® Presto] allowing staff to organise, access, and contribute to information within the organisation.



Motor Neurone Disease Australia

• Information Resource Development Officer (Part time)

  • Jan 2018 - Feb 2019

  MND Australia - Information Resource Development Officer To maintain the MND Australia websites 2. To maintain our position as a provider of trusted and up to date MND information 3. To develop evidence based and best practice MND information for members, people living with MND and health and community providers in a variety of formats 4. To effectively disseminate evidence based and best practice MND information to members, health professionals and the wider MND community to increase understanding of MND nationally 5. Produce a monthly newsletter updating subscribers of MND Australia's work in the areas of research, campaigning, advocacy, trusted information provision, plus other relevant information to support people with MND and their families, health professionals and others involved with MND.



Relationships Australia NSW

• Australia
• Individual and Family Services
• 100 - 200 Employee

• Research Librarian

  • Nov 2010 - Jun 2016

  Provided an information and research service within a small library team to a counselling agency. Library clients included staff, students and external library members who accessed a specialised resource collection focused on couple and family therapy and mediation. Duties included: • Literature searches / provision of current awareness services utilizing the Library collections plus research databases such as PsycInfo, SocINDEX and Family database • Regular promotion of the library service and collection plus sector news via a newsletter for staff and members' professional development and information literacy • Library Alert Service featuring 20 topic areas of interest concerned with family therapy, counselling and mediation, using Campaign Monitor software. • Presenting library orientations and information literacy sessions to library users via groups, phone or individual face to face training • Cataloguing resources onto Liberty (SoftLink); updating the Library’s public website • Developing the Library’s services and collection • General library duties – circulation; journal accessioning; inter-library loans, reader services; • Managing specific library projects - promoting e-readers to RA regional staff training to access the Library’s digital collection • Supporting managers submit tenders via background literature searches • Collaborating with the Research and Evaluation Manager - literature searches; publishing reports in organisational weekly bulletins, and intranet; creating surveys • Maintaining both the Library and Research & Evaluation sites on SharePoint - writing content; uploading industry/sector news and professional development opportunities, and uploading organisational content - reports/forms • Posting occasional blogs for the RA Australian Institute of Relationships Studies (AIRS) website via WordPress to promote the library services and membership, articles of interest and AIRS professional seminars • Supporting the RA bookshop



Uniting

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Librarian

  • 1996 - 2015

  Originally managed a specialised collection of books, videos and journals focusing on family and couple’s relationship counselling, psychotherapy, mediation/family dispute resolution 2006 - Position changed to working in a library team with Senior Librarian and Library Technician providing an information service to specialists involved with children and family support services, and the research policy team. Duties include cataloguing (Dewey), research utilizing databases including Psycinfo, Psychological and Behavioral Sciences Collection, Informit and Proquest, writing Library procedures, collection development and preparing Library displays.



Medibank

• Australia
• Insurance
• 700 & Above Employee

• Medical Librarian, CeCC Administrator

  • 1999 - May 2014

  2010 - 2014 Part of a team managing clinical data and content on a computerized health call centre application called CECC (CareEnhance Call Centre) used by nurses and doctors operating clinical and mental health support lines and disease management programs. Tasks involved Liaising with clinical and IT staff in order to provide technical support for the accurate revision, editing and maintenance of the medical guidelines, public health education topics and a national health provider referral database on the application. 1999 - 2010 Sole Librarian managing a small, specialized library and information service for a health call centre focused on health triage, mental health triage, gambling support and phone counselling, disease management and health call centre management. The Library users included nurses, doctors, mental health professionals and psychiatrists. Duties included • collection development; acquisition; cataloguing • reference and research provision utilizing print; online resources; and databases such as CINAHL, PsycInfo, PubMed • development of a Library presence on the company Intranet using Frontpage and Lantern CMS • providing a current awareness service using NetSnippets software to regularly promote the Library service and encourage professional reading • maintaining a small journal and article collection • managing clinical content on the A.C.T Health Department website called Healthfirst • writing Library procedures and forms • providing business research and library service supporting the information needs of the Co-presidents of the company • Managing the duties of another part-time librarian and evaluating work performance