Experience

Symatrix

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Analyst

  • Jan 2021 - Present



Succeed Consultancy (Now Symatrix)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Analyst

  • Mar 2014 - Jan 2021

  Part of the Support team following post implementation of PeopleSoft HCM/Oracle HCM Cloud (Core HR) to clients. Global Payroll and Operational expert.

• Support Manager

  • Aug 2018 - Jul 2019

  • Manage the delivery of Support Services to all our customers. • Manage, coach and develop a team of Support Analysts to ensure that Support Services are carried out in line with defined Service Level Agreements. • Lead the execution of the Support Services business plan. • Actively engage with existing and new customers alike to ensure we retain existing support contracts and win future support contracts.

• Consultant

  • Jun 2013 - Mar 2014

  Functional Payroll Consultant on PeopleSoft HCM project

• Consultant

  • Nov 2012 - May 2013

  Part of the functional payroll project team to build and implement PeopleSoft Core HR and Payroll for WSH (inc BaxterStorey). Managed the UAT phase prior to cutover.

• Consultant

  • Sep 2012 - Nov 2012

  Designed a sharepoint site to enable global sites to retrieve guidance on deploying PeopleSoft Core HR.



Santander

• Spain
• Banking
• 700 & Above Employee

• HR Business Analyst

  • Dec 2011 - May 2012

  Payroll implementation for investment banking section. Roll out of Self Service applications using UK Peoplesoft (v9) system.

• HR Business Analyst

  • Sep 2011 - Dec 2011

  Joint lead on project implementationJoint lead on annual pay & bonus review



Santander

• Spain
• Banking
• 700 & Above Employee

• HR Business Analyst

  • Jan 2002 - Mar 2011

  Responsibilities• Provision of support and knowledge on internal projects• Analyse business requirements using strategic analysis tools • Investigate current state using qualitative/quantitative tools • Impact analysis and solution modelling based on process improvements where possible• Stakeholder management• Facilitate implementation using training workshops and new user guides• Create and maintain requirements and solution documentation• Act as the intermediary between the business and IT developers• Lead on small to medium sized projects• Manage change• Proactively identify any process improvements that can be madeMain Achievements• Peoplesoft HR Redesign project – analysed business impacts, managed testing and UAT, ‘champion’ for HR • Peoplesoft Payroll project (first company in UK to have fully integrated HR and Payroll system) Ran payroll (circa 27k employees; £35m) key project member due to extensive payroll background• Electronic Data Interchange (EDI) – Managed project resulting from an HMRC change around automated End of Year returns• Online Pay and bonus review -instigated a self service pay and bonus review process. Managed project to implementation.• Harmonisation project -alignment of HR policies since Bradford & Bingley and Alliance & Leicester acquisitions – led on maternity, absence and main HR policies. Implemented a contract/protected terms solution to be future proof.• Offshore Payroll – re-engineered processes to centralise Jersey payroll which realised 1 FTE reduction

• HR Partner

  • Jun 2008 - Jan 2010

  Responsibilities• The provision of telephone support in advising managers across Santander on applying and interpreting people policies to manage their employees. • Proactively manage long term absence cases for specific business areas with the aim of driving down the overall absence rate. • Worked with colleague HR Business Partners to help identify trends or issues with particular managers or employees overall. • Manage employee relation issues to resolution (e.g. grievance, disciplinary)• Run workshops for managers to improve understanding and applicationAchievements• Reduced absence rate from 5% to 3.9% (target 3.1%)• Identified potential work-related stress issue in a business area and took steps to prevent it escalating• Developed good relationships with managers

• Reward Analyst

  • Jun 2006 - Jun 2008

  Responsibilities• The provision of support on the Total Reward Project • Provided reward support on business restructures and key strategic projects for respective areas.• Manage the mark to market process for head office departments which includes specialist roles.• Supported job sizing and pricing for business area reviews– assist managers and HR Business Partners during the process.• Supported the preparation, analysis and delivery of the annual pay and bonus payout. Achievements• Designed and created an online solution for pay and bonus modelling• Implemented Flexi-Holiday benefit for all employees• Ran ‘mark to market’ and job sizing workshops for HR Business Partners / managers