Debbie Eagar, PMP
Project Manager - Customer Success at Marine Learning Systems- Claim this Profile
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Bio
Vitalij Zabelo
I have known Debbie for 8 years and had pleasure working with her as part of the onboard HR training team. I would then liaise with Debbie frequently when she moved up to supervise the fleetwide implementation of some marine safety initiatives and I must say that she is a very organized, reliable and dedicated individual. Debbie is a great training professional and an excellent communicator with vast experience in project management and learning and training programs implementation. Debbie builds a great rapport easily not just with her team and peers, but also with other co-workers at various corporate levels. She is helpful, easygoing and was a true pleasure to communicate and work with!
Vitalij Zabelo
I have known Debbie for 8 years and had pleasure working with her as part of the onboard HR training team. I would then liaise with Debbie frequently when she moved up to supervise the fleetwide implementation of some marine safety initiatives and I must say that she is a very organized, reliable and dedicated individual. Debbie is a great training professional and an excellent communicator with vast experience in project management and learning and training programs implementation. Debbie builds a great rapport easily not just with her team and peers, but also with other co-workers at various corporate levels. She is helpful, easygoing and was a true pleasure to communicate and work with!
Vitalij Zabelo
I have known Debbie for 8 years and had pleasure working with her as part of the onboard HR training team. I would then liaise with Debbie frequently when she moved up to supervise the fleetwide implementation of some marine safety initiatives and I must say that she is a very organized, reliable and dedicated individual. Debbie is a great training professional and an excellent communicator with vast experience in project management and learning and training programs implementation. Debbie builds a great rapport easily not just with her team and peers, but also with other co-workers at various corporate levels. She is helpful, easygoing and was a true pleasure to communicate and work with!
Vitalij Zabelo
I have known Debbie for 8 years and had pleasure working with her as part of the onboard HR training team. I would then liaise with Debbie frequently when she moved up to supervise the fleetwide implementation of some marine safety initiatives and I must say that she is a very organized, reliable and dedicated individual. Debbie is a great training professional and an excellent communicator with vast experience in project management and learning and training programs implementation. Debbie builds a great rapport easily not just with her team and peers, but also with other co-workers at various corporate levels. She is helpful, easygoing and was a true pleasure to communicate and work with!
Credentials
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Managing Hospitality Human Resources (Honors)
American Hotel & Lodging AssociationAug, 2014- Sep, 2024 -
Teaching English as a Foreign or Secondary Language (TEFL/TESL)
English Language CenterJan, 2012- Sep, 2024 -
Certified Maritime Instructor, Supervisor and Assessor (Train the Trainer)
STAR Center Maritime TrainingJul, 2011- Sep, 2024 -
Certified Project Management Professional
Project Management InstituteMar, 2018- Sep, 2024
Experience
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Marine Learning Systems
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Canada
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E-learning
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1 - 100 Employee
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Project Manager - Customer Success
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Feb 2019 - Present
With a background in the Marine industry, skills in both Project Management and Training and Development, I play a key role in bridging the gap between both Customers and the technicalities of a leading-edge Learning Management System that is tailored for the remote workings of the Marine Industry. • Manage the onboarding and complete post -sales Lifecycle of a customer. • Provide support and all necessary training to optimize their experience of the platform. • Drive ongoing adoption by educating them about functional capabilities, newly released features and best practices used by other customers. • Understand their pain points and leverage other teams to help drive their engagement and growth. • Aid in the development and improvements of the LMS by gathering customer feedback and helping share the product roadmap. Show less
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Carnival Cruise Line
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Travel Arrangements
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700 & Above Employee
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Fleet Safety Training Supervisor
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Jan 2018 - Dec 2018
As Fleet Safety Training Supervisor I was tasked with monitoring, influencing and maintaining the Safety culture, knowledge and proficiency across the fleet. • Provided support and leadership to shipboard teams to ensure compliance with corporate procedures and standards.• Regularly reviewed and maintained safety training and assessment material to meet changing needs and regulatory requirements for all levels of the operation. • Developed online Safety Trainings and worked in partnership with a Learning Management System (LMS) team, tasked on the logistics and guidelines that assisted in transitioning to a new Corporate LMS that was implemented fleet-wide.• Conducted regular operational visits to show support and encourage communication between ship and shore side teams. Show less
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Training, Drill and Proficiency Project Supervisor
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Jan 2016 - Dec 2017
The project was to standardize and implement a Training, Drill and Proficiency Program across Carnival Cruise Line Fleet of 25 ships to enhance and maintain ship safety knowledge and proficiency of all Officers and crew members. As Project Supervisor and Lead Trainer:• Collected requirements from Management and stakeholders. Defined scope and established the implementation schedule. • Developed, implemented and evaluated instructor led training programs, assessment material and guidelines.• Trained and coached all crew members from entry level to Senior Management.• Encouraged and facilitated cross communication of proficiency levels between all departments on board. Show less
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Emergency Response Plan Project Supervisor
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Oct 2014 - Dec 2015
The project was to standardize and implement the new Emergency Response Plan and corporate procedures in this regard, across the Carnival Cruise Line Fleet of 25 ships. • As lead developer of learning solutions, I performed training needs analysis to define scope and parameters, and ensured the solutions were tailored for all levels of operation, following company standards.• Ensured all supporting documentation required for the new emergency plan was created and made readily available to both Ship and Shore side teams as well as external stakeholders.• Implemented training material and supporting documentation over duration of one month on board each ship, whilst monitoring crew knowledge through observation & assessment. • Ensured the new safety culture was positively adopted by all levels on board and the transformation was smooth. Show less
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Training and Development Manager
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Mar 2011 - Oct 2014
As Manager I served as a facilitator, mentor and consultant to all levels of operation, including the coaching and orientating of the HR Coordinators whilst evaluating their performance to provide feedback. The main responsibilities included:• Guiding career and professional development on board through maintaining a high level of employee relations.• Manage logistics and deliver professional instructor led training for various sized groups, i.e. Orientation, leadership development, regulatory and compliance training programs.• Collaborate with departments across the operation to determine their training needs and arrange suitable training solutions through instructor led, online or blended training methods. Show less
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Group Service and Events Manager
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Jul 2007 - Mar 2011
Took initiative and brought fresh ideas to the table with thorough planning and concise organizational skills. I ensured all special events progressed seamlessly with total guest satisfaction. Through recognition, I was chosen to be a part of the inaugural team in 2009 for Carnival's Flagship at the time, the Carnival Dream. As Events Manager I was responsible for:• Managing and coordinating all logistics for special events ranging from groups of 5 - 1500 people. • Main liaison for Special Events such as cocktail parties, wedding ceremonies, business meetings, special luncheons, site inspections, familiarization tours and press tours. Show less
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The Sportsmans Group
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United Kingdom
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Project / Event Manager
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Nov 2005 - Dec 2006
With full energy and commitment, I managed events from planning stage, right through to running the actual event on the day itself, including the post-event evaluation. Other main responsibilities included: • Business Development and Proposal writing. • Budgeting and presentation of concepts to clients. • Arranging of logistics associated with each event and booking of venues. With full energy and commitment, I managed events from planning stage, right through to running the actual event on the day itself, including the post-event evaluation. Other main responsibilities included: • Business Development and Proposal writing. • Budgeting and presentation of concepts to clients. • Arranging of logistics associated with each event and booking of venues.
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Education
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2005 - 2006
University of Johannesburg
Bachelor of Arts (BA.Hons), Sports Management -
2002 - 2004
University of the Witwatersrand
Bachelor of Arts (BA), Human Movement Science and Psychology
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