Experience

Stratix Systems

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Account Manager at Stratix Systems

  • Nov 2022 - Present



Systems Solution (SSI), A Meriplex Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Relationship Manager

  • Mar 2021 - Nov 2022

• Customer Success Manager

  • Dec 2017 - Mar 2021

  Assisting over 50 Client Account on a daily basis. Monitoring account activity and provide these clients with a direct contact with any questions or concerns. Providing Quarterly Business Reviews to the top accounts. Reviewing all services with SSI and adding services as needed per account.I was the top upselling sales Rep for 2019 and 2020 focusing on Security Services offered by SSI.Citrix, VoIP, Mimecast, Datto, Veeam, Azure, KnowBe4, MyITProcess, Quosal

• Customer Support Manager

  • Sep 2014 - Dec 2017

  Responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service possible.Scheduling of the Service Desk Staff, After-hours support staff, onsite services as needed, monitoring Consultant projects and Processing Payroll, commissions and quarterly bonuses.

• Project Manager

  • Sep 2012 - Dec 2017

  Processing new Projects for both new accounts and existing accounts. This would include new Client Onboardings for Managed Services or Cloud Services as well as any upsells such as Security Services, VoIP onboardings and well as any network/infrastructure specialty projects.This wouldn't stop at the project coordination. I would then follow through with the billing and client facing meetings for both Onboardings and Offboardings.

• Sales

  • Aug 1996 - Oct 2014

  Responsible for establishing / cultivating client relationships in order to continually increase revenue stream.Specific Responsibilities:• Sell to SMB in all industries. Prospect and qualify leads viatelemarketing, BNI, referrals, etc. in order to obtain maximum sales and potential volume from all markets in assigned territory.• Set up appointments & generate / deliver sales presentations, proposals, and quotes.• Penetrate and close new accounts.• Proactively find new ways to build the clients business and grow existing accounts.• Manage all aspects of the Client Account.• Assist with the implementation of Marketing Initiatives.• Understand and maintain current knowledge of SSI’s products, services, features and benefits regarding service offerings. Convey basic product knowledge to customers.• Study and gain a basic understanding of new technology.



AQUIPT, a Meriplex Company

• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Nov 2010 - Nov 2011



Dolce Hotels & Resorts

• United States
• Hospitality
• 300 - 400 Employee

• Food and Beverage Manager

  • Jun 1992 - Sep 1994

  Started with Night Audit Manager. Moved into Accounts Receivable and then Food and Beverage Started with Night Audit Manager. Moved into Accounts Receivable and then Food and Beverage