Experience

HealthHero

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Customer Success Manager

  • Jul 2020 - Present

  If you are a key stakeholder with responsibility for overall health and wellbeing related support for your managers and employees, and you would like to discuss the options available to you in respect of digital wellbeing, online GP and/or Mental Health services including EAP , mediation, trauma response, resilience training do please get in touch. With more more than 20 years' experience working in Employee Assistance (EAP) and the Mental Health / Wellbeing industry, I have worked with five different EAP providers, both UK and International. I initially trained as an EAP counsellor/EAP Counselling Centre Manager, and have spent over 20 years working with key stakeholders including Human Resources teams, Procurement, Occupational Health providers, Wellbeing Leads and many others people who have a responsibility for developing the culture of wellness throughout an organisation. Get in touch if you are interested in how HealthHero can support your organisation into the future with primary focus on early intervention, education and engagement as well as the best quality service provision at every level Show less



Health Assured

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Account Director

  • May 2019 - Feb 2020

• Strategic Relationship and Development Manager

  • Sep 2018 - Apr 2019


People Asset Management Ltd
• United Kingdom
• Health, Wellness & Fitness
• 100 - 200 Employee
• Strategic Account Exec / Business Development

  • Jan 2017 - Jul 2018


UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Head of EMEA Account Management - Optum EAP

  • Jun 2012 - Sep 2016

  As Head of EMEA Account Management, my role was to manage the EAP Regional Account Management team that supported our customers throughout Europe, Middle East and Africa My team was the main point of contact for our customers that purchase EAP/wellbeing services for their organisations ensuring they get the best level of support from Optum (formerly PPC Worldwide). Working with key people (ie, HR, Occ Health, Snr Mgmnt Teams, and Health, Safety & Wellbeing professionals) within each of our customer organisations to ensure the smooth running of the service including: Implementation and launch of new services Ensuring service provision matches customer need be it: Provision of Awareness Briefings to Management Groups Provision of Management Information to show service usage Liaison for issues relating to contract / invoicing Provision of articles, leaflets to help with improving awareness of the wide range of support available to staff Attend contract review meetings Discuss requests for support outside of the agreed service provision, including Critical Incident Support, Mediation, Training/Workshops, Webinars, Online Counselling, Online CBT counselling, Wellbing Products and events etc. Show less



Care first

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Service Manager

  • Jan 2003 - Jun 2012

  As Service Manager, my role was to support customers with the introduction and ongoing provision of Employee Assistance services - working with a very wide range of key personnel in each organisation.

• Counselling Centre Manager

  • Feb 2001 - Jan 2003

  Initially employed by Care first as a telephone counsellor in 2000, I was promoted to Counselling Centre Manager in 2001. My work as part of the Counselling Centre Management Team provided me with a wealth of experience in supporting individuals (employees and managers) in organisations.