Experience

MBNA

• United Kingdom
• Financial Services
• 200 - 300 Employee

• User Access Management

  • Apr 2017 - Present

  Effectively managing system access requests for approximately 2400 users across all of MBNA’s lines of business. This is completed via a role based access approach (RBAC) which is a method of regulating access to computer or network resources based on the roles of individual users. Ensuring expectations and service level agreements are met consistently using various tracking and reporting tools. This ensures correct levels of user access privileges are granted or removed highlighting any potential risks to the business.

• Fraud Research & Adjustment Subject Matter Expert

  • Jun 2005 - Mar 2017

  Subject Matter Expert for Fraud back office, representing the Fraud department for Reconciliation, Charge Off, Profit and Loss, Projects, Change Governance and Audit/MRA issues with the intention of providing analytical and administrative knowledge. The primary focus supporting minimising Fraud losses with internal controls.

• Fraud Chargeback Analyst

  • Nov 2001 - May 2005

  I occupied a wide variety of roles ranging from initial basic chargebacks through to the more complex roles of Arbitration and Compliance. The main objective of this role was to recover funds against fraudulent transactions ensuring the scheme requirements and rules where adhered to.

• Money Laundering Support Analyst

  • Apr 2000 - Oct 2001

  I was responsible for collating all relevant information and liaising with Police Officers on suspected Money Laundering cases. I was also responsible for tracking attendance of all employees across the bank for the annual Money Laundering refresher education.

• Customer Service Representative

  • Jul 1997 - Mar 2000