Experience

Cynthia Spencer Hospice Charity

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Specialist Palliative Care Therapy Technical Instructor

  • Feb 2021 - Present



Northampton General Hospital NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Discharge Coordinator

  • Mar 2020 - Feb 2021



Macmillan Cancer Support

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Cancer Recover Package Support Worker

  • Oct 2018 - Mar 2020



NHS, Nene Clinical Commissioning Group

• Primary Care Management Support

  • Nov 2014 - Oct 2018

  Supporting four senior managers within the Primary Care Team with project management, workshop facilitation and meeting organisation.I am Vice Chair of the East Northamptonshire Health and Wellbeing Forum. I support the Chair in arranging agendas, speakers and papers for each meeting. I am leading on one of the task and finish groups supporting one of the locality's priorities.I arranged and attended a series of public engagement events supporting health awareness around smoking. I have attended family days where I engaged with the general public and asked their opinions and experiences of the NHS services in the area.I have set up various admin systems for filing and an electronic system for logging annual leave and sickness.I have written and produced an Admin handbook for all new team members



Northampton General Hospital NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Elective Support Worker

  • Jul 2013 - Nov 2014

  Audit the team’s daily stats ensuring date and times match and ensuring all entries are signed and dated then inputting in the database. Input details of infections on the Surgical Site Infections national database.Assist my manager in setting up new forms and excel databases to help collate the team’s statistics.Plan and deliver group or individual patient education sessions for patients awaiting major elective joint replacement surgery.Assist in the provision of Occupational therapy, Physiotherapy and Nursing care to Elective Orthopaedic patients both in hospital and within the community. Undertake specific, skilled assessments and interventions to aid the rehabilitation of patients undergoing total knee and total hip replacements, following set treatment protocols and monitoring patient progression.

• Physio Technical Instructor

  • Jun 2012 - Jul 2013

  Became a Bank Therapy Support worker in November 2011 working one day a week. Became full time in June 2012.Assist Physiotherapists in the Medical Team, often working independently with patients within the Acute Medical wards. Direct contact with patients and their families ensuring confidentiality at all times.Completion of patient file notes and departmental paperwork ensuring everything is documented correctly.



NHS Blood and Transplant

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Blood Donor Carer

  • Jun 2010 - Jun 2012

  Within this role we are rotational within the following jobs:Front of house – Welcoming the public to our sessions. Dealing with any queries/complaints. Updating computer database and reconciliation of all donation paperwork at the end of sessions.Donor Screening – One-to-one screening of donors going through their personal health questionnaires often discussing confidential matters.Donor Care – Vein assessment and venepuncture. Looking after patients through their donations and dealing with any patients who became unwell.Bedside Reconciliation – Reconciliation of donations and paperwork ensuring all signatures are present. Processing blood bags for transport.



Virtually There (Self Employed)

• Owner of the Company

  • 2002 - 2011

  Updating various national Databases for clients.Collating and sending out mail-shots in various quantities.Typing various correspondence including scripts and reports. Audio transcription of documents.Collation of files.Typing training materials and preparation of PowerPoint presentations.Taking minutes of meetings and AGMs and typing up for distribution. Updating various national Databases for clients.Collating and sending out mail-shots in various quantities.Typing various correspondence including scripts and reports. Audio transcription of documents.Collation of files.Typing training materials and preparation of PowerPoint presentations.Taking minutes of meetings and AGMs and typing up for distribution.



Northamptonshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrator

  • 2002 - 2006

  Typing of PowerPoint presentations and materials for training sessions.Typing of correspondence.Organising meetings and taking minutes. Typing of PowerPoint presentations and materials for training sessions.Typing of correspondence.Organising meetings and taking minutes.



Scholl Consumer Products

• HR Administrative Co-ordinator

  • 1996 - 1998

  Telephone contact with external and internal customers often dealing with confidential and personal matters. Dealing with all members of staff and at all levels.Instigation and setting up of new diarising procedures for the HR department.Invoice signatory. Paying, coding and forwarding invoices internally. Telephone contact with external and internal customers often dealing with confidential and personal matters. Dealing with all members of staff and at all levels.Instigation and setting up of new diarising procedures for the HR department.Invoice signatory. Paying, coding and forwarding invoices internally.



Abbey National PLC

• Customer Services Agent

  • 1995 - 1996

  Telephone contact with external and internal customers.Dealing with customer complaints. Helping customers with financial difficulties. General enquiries regarding bank accounts and other Abbey National products. Telephone contact with external and internal customers.Dealing with customer complaints. Helping customers with financial difficulties. General enquiries regarding bank accounts and other Abbey National products.



SmithKline Beecham Pharma GmbH

• Germany
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Conference Organiser

  • 1989 - 1994

  Responsible for the organisation of travel arrangements and hotel liaison coupled with on-site support for all Sales Meetings and Product launches, some of which were abroad.Close liaison with travel and venue finding agencies, involving meetings and telephone communication.Inspecting possible venues with the Sales Support Manager. Co-ordinating rooming lists, flight and rail travel arrangements. Organising name badges and design of menus and programmes.Finalising the invoicing for the Group Selling Activity Budgets for the whole sales force. Maintaining absence reports for the Sales Support Department. Admin support to the Sales Support Manager. Administering SHL Personality Questionnaires and aptitude tests to prospective representatives at their second interview.Achievements:Setting up and updating a database of all conference requirements for the whole sales force and key head office personnel who attended these meetings. I also had to initiate and maintain a system to identify new and suitable venues for future use. The organisation of a meeting for the whole Marketing Department off site with only 3 days notice. This included arranging travel arrangements for 100 people.



British Aerospace

• United States
• Facilities Services
• 1 - 100 Employee

• Word Processor Operator/Receptionist

  • 1983 - 1989

  Started as a commercial apprentice and gained experience and responsibilities. Started as a commercial apprentice and gained experience and responsibilities.