Experience

Hunt Mortgage

• Banking
• 1 - 100 Employee

• Operations/Underwriting Manager

  • Jul 2014 - Nov 2022

  Buffalo, NY Managed the Operations department while maintaining compliance with agency guidelines, regulatory requirements and investor needs. Responsible for decisions impacting activities in departments, including determining priorities on a daily basis. Developed and maintained a supportive and strong working relationship with sales. Accomplished and results-driven Manager by improving turn time resulting in meeting target goals. Developed policies and procedures for assigned departments to improve… Show more Managed the Operations department while maintaining compliance with agency guidelines, regulatory requirements and investor needs. Responsible for decisions impacting activities in departments, including determining priorities on a daily basis. Developed and maintained a supportive and strong working relationship with sales. Accomplished and results-driven Manager by improving turn time resulting in meeting target goals. Developed policies and procedures for assigned departments to improve efficiency and consistency. Show less



PHH Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Operations Supervisor

  • 2013 - 2014

  Amherst, NY Managed loan processes within department while adhering to internal, investor and regulatory requirements. Established priorities and organized workflow to provide superior customer service. Demonstrated good judgment to meet quality standards. Provided feedback and coaching on a daily basis. Transitioned and trained new employees between two companies while maintaining customer service levels.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Operations Manager

  • 1995 - 2013

  Depew, NY Effectively managed a team of underwriters and processors in a structured atmosphere to support customer service delivery as well as insure regulatory compliance, satisfactory quality of production and minimize errors and losses. Developed and maintained a supportive and strong working relationship with the sales force through effective communication.

• Underwriter

  • 1992 - 1995

  Depew, NY Analyzed financial statements and pertinent information in loan package while assessing product fit and credit risk. Established a good rapport with the sales force to meet end results. Identified areas for improvement to improve service levels and company goals.