Experience

Junglee Games

• India
• Computer Games
• 700 & Above Employee

• Customer Experience Specialist

  • Dec 2021 - Present

  Try to innovate new ideas for getting the maximum customer satisfaction Taking care of process gaps and forwarding them to the next level Handling complaints to building strategies for improving the overall customer experience and fostering loyalty Collecting and analyzing customer feedback Try to innovate new ideas for getting the maximum customer satisfaction Taking care of process gaps and forwarding them to the next level Handling complaints to building strategies for improving the overall customer experience and fostering loyalty Collecting and analyzing customer feedback



TravelTriangle

• India
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Senior Travel Consultant

  • Dec 2020 - Nov 2021

  ● Achieving numbers as per the business requirement. ● Attending clients and making packages for Domestic and International destinations. ● Make the standards for the best service quality. ● Focus on GOP which helps organizations to grow. ● Achieving numbers as per the business requirement. ● Attending clients and making packages for Domestic and International destinations. ● Make the standards for the best service quality. ● Focus on GOP which helps organizations to grow.



Yatra Online Ltd.

• India
• Travel Arrangements
• 700 & Above Employee

• Senior Travel Consultant

  • Sep 2017 - Nov 2019

  ● Achieving numbers as per the business requirement. ● Attending clients and making packages for Domestic and International destinations. ● Make the standards for the best service quality. ● Focus on GOP which helps organizations to grow. ● Help new consultants to achieve their targets. ● Achieving numbers as per the business requirement. ● Attending clients and making packages for Domestic and International destinations. ● Make the standards for the best service quality. ● Focus on GOP which helps organizations to grow. ● Help new consultants to achieve their targets.



Snapdeal

• India
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2015 - Aug 2017

  ● Worked as a Customer Resolution Specialist. ● Try to innovate new ideas for getting the maximum customer satisfaction ● Team handling in absence of a Team leader ● Taking care of process gaps and forwarding them to the next level ● Worked as a Customer Resolution Specialist. ● Try to innovate new ideas for getting the maximum customer satisfaction ● Team handling in absence of a Team leader ● Taking care of process gaps and forwarding them to the next level