Experience

Chatterjee Cleaning Arts Services Pvt. Ltd.

• India
• Facilities Services
• 1 - 100 Employee

• Customer Relations Manager

  • Apr 2009 - Present

  My. responsibilities are: 1. Acting as a Single Point of Contact for clients on behalf of organisation. 2. Attending to client's issues / problems and giving them resolution. 3. Interacting with internal dept. staff and HODs to get revert of client's issues. 4. Maintain trust and relationship with clients, there by Retaining existing business. 5. Obtaining Satisfaction scales from all clients periodically. 6.Projecting possible loss of clients to own organisation, with reasons. 7.Though my principal role is to ensure clients satisfaction, but simultaneously projecting my own organisation's policy clear to client. Conveying what we do or don't do, with smile of course. Show less