Experience

IDI Billing Solutions

• United States
• Telecommunications
• 100 - 200 Employee

• Vice President of Professional Services

  • Sep 2022 - Present

• Director

  • Apr 2019 - Feb 2023

• Project Manager

  • Nov 2016 - Feb 2023



CallTower

• United States
• Telecommunications
• 100 - 200 Employee

• Chief Operating Officer

  • Jun 2012 - Present



Cassara Management Group, Inc.

• Telecommunications
• 1 - 100 Employee

• Vice President Strategic Initiatives

  • May 2003 - Jun 2012

  As VP Strategic Initiatives I partner with clients to improve their P&L by leading product launch, technology deployment, and operational improvement initiatives. Working closely with executive sponsors in Information Technology, Operations, Customer Service and Product Management, I define and delivers strategic initiatives which materially affect the client’s bottom line.Specialties• New Technology Evaluation• Information Technology Prioritization & ROI evaluation• Business Requirements Development• New Product Development• Service Delivery Evaluation & Quality Improvement• Business Plan Development• Vendor Selection• Contract Negotiation• Interim Executive Management Show less

• Vice President

  • May 2003 - Jan 2011

  Provide operational counsel, product development, business plan development and project management services and to start-up and established firms in the technology and services sectors.• Led project team in the construction of a comprehensive business plan for the addition of local telecommunications services to Americatel’s product portfolio. Plan included market analysis, operational plan, system and vendor recommendations, staffing model, financial model, sales and marketing plan, and detailed project implementation plan. • Developed and managed an operational plan for the conversion of circuits from Cimco’s leased legacy switching platform to a technology and platform owned by Cimco. Provided leadership to all workgroups including sales, customer service, engineering and operations. Increased project pace by 50% in the first 6 weeks. Provided comprehensive documentation for internal resources to assume project management role within 3 month timeframe. • Provided counsel and strategic direction for ION; a start-up company building a statewide fiber optic network. Developed a comprehensive sales, marketing, operational and financial plan that was used by the firm’s investment bank to secure additional debt and equity funding. • Wrote a Best Practices Guidebook for Mpower’s senior management to use in the implementation and management of Wholesale Telecommunications Services. • Developed market specific detailed financial plans for e-Path Communications to respond to municipal WiFi RFPs. Financial analyses were also used to by firm to seek debt and equity financing. • Regulatory lead for launch of prepaid pinless calling card product for start-up company NexUSTel. Show less



ACN Canada

• Montreal, Canada Area

• Chief Operating Officer

  • Feb 2009 - Feb 2011

  General manager with full P&L, Customer Service and Operational responsibility for the ACN Canada Region. Led a team of 175 telecommunications professionals to successfully deliver multiple new product and service improvement initiatives. Delivered significant improvements in financial results, order handling and customer service. • Successfully achieved P&L and Cash targets for 2 consecutive years • Achieved 11% revenue growth and 3% SG&A reduction year over year • Negotiated carrier agreements that positioned ACN Canada to increase local presence by 30% • Executive Sponsor for project team charged with Product, IT and process development to support market expansion. Project was successfully delivered on schedule and within budget. • Delivered 50% improvement in order handling metrics for landline, DSL and VoIP services. • Implemented carrier billing reconciliation processes which resulted in 2% reduction in access charges. Show less



Frontier Communications

• Telecommunications
• 700 & Above Employee

• Vice President

  • 1989 - 2002

  General Manager responsible for Rochester Region Sales, Customer Service, Engineering and Operations functions. Successfully and consistently delivered premier level service metrics. Lead operating teams in the development and launch of Frontier's first ADSL product. General Manager responsible for Rochester Region Sales, Customer Service, Engineering and Operations functions. Successfully and consistently delivered premier level service metrics. Lead operating teams in the development and launch of Frontier's first ADSL product.