Experience

Skybridge Americas Inc.

• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Success Director

  • Jul 2009 - Present

  Let's Talk About Transforming Your Customer Experience Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services. Let's Talk About Transforming Your Customer Experience Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services.



SOCAP International

• United States
• Consumer Services
• 1 - 100 Employee

• President Canada Community

  • Jan 2017 - Dec 2019

  Society of Consumer Affairs Professionals (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members… Show more Society of Consumer Affairs Professionals (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe. www.socap.org Show less Society of Consumer Affairs Professionals (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members… Show more Society of Consumer Affairs Professionals (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe. www.socap.org Show less



M.E.R. (McDaniel Executive Recruiters)

• International Executive Recruiter

  • Nov 2007 - Jul 2009

  M.E.R. is a highly specialized executive search firm dedicated to the Customer Response Channel. Successfully recruited CRM, Direct Marketing, BPO or the call center industry positions. M.E.R. is a highly specialized executive search firm dedicated to the Customer Response Channel. Successfully recruited CRM, Direct Marketing, BPO or the call center industry positions.



Archway Marketing Services, now Skybridge Amercias

• Winnipeg, Canada Area

• Client Transition Manager/Account Manager

  • May 2003 - Nov 2007

  Responsible for the successful execution of all contact center projects assigned including the launch of new client launches. This entailed managing a variety of projects concurrently and coordinating multiple tasks from project inception to end while working with fellow employees and/or clients. Accountable for the successful execution of client deliverables and expectations. Responsible for the successful execution of all contact center projects assigned including the launch of new client launches. This entailed managing a variety of projects concurrently and coordinating multiple tasks from project inception to end while working with fellow employees and/or clients. Accountable for the successful execution of client deliverables and expectations.



M.E.R. Executive Search

• Winnipeg, Manitoba

• Executive Recruiter (contract)

  • Jul 2002 - Apr 2003



LiveBridge

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Director/Senior Operations Manager

  • Jul 2001 - May 2002



Bell MTS

• Canada
• Telecommunications
• 700 & Above Employee

• Manager Sales and Service, Customer Care

  • Aug 1978 - Feb 2001

  Responsible for the operations of the Residential Customer Care Center - held various positions throughout career including Business Customer Care, Data, Repair, Collections and Wireless. Responsible for the operations of the Residential Customer Care Center - held various positions throughout career including Business Customer Care, Data, Repair, Collections and Wireless.